Microsoft MN-150 manual File and Printer Sharing Problems, Troubleshooting

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My existing network used to work, but now it doesn’t.

OCheck the existing network installation to verify that all cables are still attached and all link/activity lights on the other network devices read correctly.

OVerify that the network settings on all of the computers are correct.

My newly networked computer sees my network but can’t find the Internet.

OCheck the Internet settings on another computer in the network.

If your computer can’t access the Internet, it might be looking for the wrong IP address or trying to use the wrong Internet protocol. Although the IP address might have been correct on this computer previously, if you changed Internet service providers (ISP) or reconfigured your network, then all of the IP addresses in your network could have changed as well. See the documentation that you received from your ISP for the correct IP addresses and protocols.

OMake sure the computer has been correctly configured to work with your ISP’s connection settings. Compare the settings of a computer on the existing network with those of the new computer being added. Verify that both computers are attempting to connect to the Internet in the same way. For example, if your ISP uses a Dynamic IP (DHCP) connection, make sure all computers on your network are set to DHCP in the Network section of the Windows Control Panel. For more information, search for Network or DHCP in Windows Help.

File and Printer Sharing Problems

This section will help you solve common problems with sharing files and printers on your network.

To learn how to add or share files and printers over your network, see Windows Help.

I cannot access shared files over my network.

If you want to share files between computers on your network, all computers must belong to the same workgroup. Check the workgroup names on each computer by using the following instructions.

Windows XP:

1.Click Start, and then click Control Panel.

2.Double-click System, and then click the Computer Name tab.

Chapter 5: Troubleshooting 19

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Contents Microsoft Broadband Networking User,s guideAvertissement Contents Page Introduction Introducing the Broadband Networking 5-Port SwitchYour Switch and Its Connections Do You Have Everything You Need to Install Your Switch?Introduction About Ethernet Connections Straight-Through and Crossover Cables Connecting to Broadband ModemsPage Planning Your Network Which Setup Option Best Matches Your Network?Planning Microsoft Broadband Networking 5-Port Switch User’s Guide Planning Security Considerations for Option C Planning Microsoft Broadband Networking 5-Port Switch User’s Guide Connect the Switch to a Power Outlet Setting upInstalling and Connecting Your 5-Port Switch Choose a Location for Your SwitchWhat’s Next? Test Your SwitchProtect Your Network from Computer Viruses SecuritySecuring Your Network Protect Your Network from Hackers Setup and Hardware Problems TroubleshootingDiagnosing and Solving Problems with Your 5-Port Switch Network and Internet Problems Troubleshooting File and Printer Sharing ProblemsMicrosoft Broadband Networking 5-Port Switch User’s Guide Troubleshooting Page Technical Support ReferenceGetting Help Visit Us on the WebCanadian Radiocommunication Regulations Regulatory InformationUnited States Radio and TV Interference Regulations MANUFACTURER’S Guarantee and Limitation of Liability Limited WarrantyLimited Warranty System Requirements Technical SpecificationsPort Switch Page Glossary Microsoft Broadband Networking 5-Port Switch User’s Guide Glossary Microsoft Broadband Networking 5-Port Switch User’s Guide Glossary USB Wide Area Network WAN Settings My Network Settings