Microsoft MN-150 manual Troubleshooting, Diagnosing and Solving Problems with Your 5-Port Switch

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Note

Checking the status of your Internet connection, network, and computer on every computer on the network is a quick way to determine how large a problem is.

troubleshooting.

Diagnosing and Solving Problems with Your 5-Port Switch

This chapter will help you solve installation and setup problems with your Microsoft® Broadband Networking 5-Port Switch. The following areas are covered:

OSetup and Hardware Problems

ONetwork and Internet Problems

OFile and Printer Sharing Problems

If the problem you are experiencing is not covered in this chapter, you can find more troubleshooting information on the Microsoft Broadband Networking Web site at http://www.microsoft.com/broadbandnetworking /.

Note

For computers that are running Microsoft Windows® 2000 or Windows XP, you must be logged on as an administrator to perform software installations or change network settings. If you do not have administrative rights, see Windows Help.

Setup and Hardware Problems

This section will help you solve common setup and hardware- related problems with your switch.

I’m having problems connecting my network hardware, or my computer is not detecting the network connection.

OVerify that the switch is plugged into a power source, and that the power indicator light is green.

OCheck the Ethernet cables between the switch and each of the computers, and check the Ethernet cable between the switch and the modem.

When a cable has been correctly connected between your switch and another network device, the green Link LED will go on. If it does not, try a different cable or type of cable.

OCheck your modem documentation to verify that you are using the proper type of Ethernet cable.

OMake sure that all cables are securely fastened to the correct ports and that all network adapters are properly seated in the correct ports or slots.

When you insert an Ethernet cable into an Ethernet port, the connector will make an audible click as it snaps into place. If the cable does not snap into place, the connector might be damaged.

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Contents Microsoft Broadband Networking User,s guideAvertissement Contents Page Introduction Introducing the Broadband Networking 5-Port SwitchYour Switch and Its Connections Do You Have Everything You Need to Install Your Switch?Introduction About Ethernet Connections Straight-Through and Crossover Cables Connecting to Broadband ModemsPage Which Setup Option Best Matches Your Network? PlanningPlanning Your Network Microsoft Broadband Networking 5-Port Switch User’s Guide Planning Security Considerations for Option C Planning Microsoft Broadband Networking 5-Port Switch User’s Guide Installing and Connecting Your 5-Port Switch Setting upChoose a Location for Your Switch Connect the Switch to a Power Outlet What’s Next? Test Your SwitchSecurity Securing Your NetworkProtect Your Network from Computer Viruses Protect Your Network from Hackers Troubleshooting Diagnosing and Solving Problems with Your 5-Port SwitchSetup and Hardware Problems Network and Internet Problems Troubleshooting File and Printer Sharing ProblemsMicrosoft Broadband Networking 5-Port Switch User’s Guide Troubleshooting Page Getting Help ReferenceVisit Us on the Web Technical SupportRegulatory Information United States Radio and TV Interference RegulationsCanadian Radiocommunication Regulations MANUFACTURER’S Guarantee and Limitation of Liability Limited WarrantyLimited Warranty Technical Specifications Port SwitchSystem Requirements Page Glossary Microsoft Broadband Networking 5-Port Switch User’s Guide Glossary Microsoft Broadband Networking 5-Port Switch User’s Guide Glossary USB Wide Area Network WAN Settings My Network Settings
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