OTC Wireless 802.11G Troubleshooting, Unable to Connect or Establish a Session with WiJET.G

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Chapter 5: TROUBLESHOOTING

5.1Unable to Connect or Establish a Session with WiJET.G

If you could not establish a session with WiJET.G(s) and get a message box indicating no WiJET.G is available for connection or no WiJET.G is found, the possible causes are listed below.

1)The SSID of the wireless adapter is not set up to be the same as the WiJET.G’s.

2)The computer’s Wi-Fi Adapter is not set to Infrastructure Station mode.

3)The computer’s Wi-Fi Adapter is not set to use the same encryption settings as WiJET.G, if WiJET.G’s default encryption settings were changed.

4)The WiJET.G is somehow not receiving the wireless signal, power-cycle the WiJET.G.

5)Some DHCP-enabled wireless network connection client may take a while to obtain a valid OS-assigned IP address. You can use “ipconfig” command to see whether a valid IP address has been assigned or not to the corresponding network connection.

6)With certain brands of PCMCIA 802.11g Wi-Fi cards, it might take a bit longer to link up with the WiJET.G than with other brands of PCMCIA cards. The reason for this is that the drivers and features set of each brand might cause the link up time between the WiJET.G and the computer to take longer. Simply try to establish a session again. If the same issue persists, there probably is no link established between the WiJET.G and the computer.

5.2The Presentation screen appears frozen during a presentation

This indicates that WiJET.G has detected a link-loss. WiJET.G and WiJET.G PSM have an intelligent built-in mechanism to detect the link-loss and can automatically restore the connection by coordination. When a link-loss has been detected, WiJET.G PSM displays a message box and trying to automatically restore the connection. If the auto- reconnection attempt is successful, user does not need to do anything. In this case, the auto-reconnection is user transparent. However, if the cause to the link-loss is due to physical disconnection, for instance, the PCMCIA card was pulled out, user needs to restore the physical connection so that the auto-reconnection attempt can succeed. The presentation screen won’t be updated once the link is lost, unless a reconnection is re-established. However, if link-loss stays for an extended period, the WiJET.G will terminate the reconnection waiting state and display the banner page indicating that a fresh presentation session is ready for being established.

The default duration for a link-loss is 8 seconds. WiJET.G will retry 3 periods of this duration. If no re-connection is established before the reconnection time running out, WiJET.G returns itself to the banner page.

WiJET.G Technical Manual

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Contents Technical Manual WiJET.G Technical Manual Table of Contents Introduction Specifications WiJET.G Wireless Projector/Monitor Adapter Key FeaturesWiJET.G System Installation System Requirements for User Software Software InstallationInstallation for the WiJET.G Software System Requirements for Web-based Administration UtilityWiJET.G Technical Manual Using WiJET.G Using the WiJET.G in a MeetingStarting the WiJET.G RF activities detected on other channels none Starting WiJET.G Presentation Session Manager Configuring Computer to Control WiJET.GRadio Linking Message Network Adapter with native support under Windows XP Configure the Wireless Adapter for Windows XP10 Network Adapter utility provided by 3rd party 14 Advanced Network Settings Window Start or Resume Your WiJET.G Presentation Session WiJET.G Running as Infrastructure StationSelect Units to Connect WiJET.G is currently in session MessageRelease Your WiJET.G Presentation Session Exit the WiJET.G Presentation Session Manager WEB-BASED Administration Utility Introduction to the Web-Based Administration UtilityAccess the Web-Based Administration Utility Login Screen Configure the WiJET.G Using Administration ManagerWiJET.G Firmware Version ConfigurationConfiguration screen Administration Administration Screen Network SettingsFirmware and Banner Page Upload Account SettingsWiJET.G Technical Manual Troubleshooting Unable to Connect or Establish a Session with WiJET.GPresentation screen appears frozen during a presentation Technical Support International E-mail support@otcwireless.comWiJET.G Session is Interrupted During a Presentation Radio InterferenceWireless LAN Hardware Appendix a Limited WarrantyFCC Radiation Exposure Statement Appendix B Regulatory ComplianceFCC Part 15 Declaration of Conformity DoC FCC Rules and Regulations PartEuropean Community EC Directives Conformity and Restrictions