Best Manufacturers PRO 600E manual TroubleshootingI, Troubleshooting quick list, Isolating problems

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TroubleshootingI

This appendix contains valuable information to help you solve the most common printer problems. The problems addressed are divided into these types:

·Printer health

·Print quality

·Data transfer

·Application software

Troubleshooting quick list

Many common problems can be solved by checking for just three items:

·Is the printer connected to a good power source?

·If using a serial cable, do serial I/O settings match on the printer and computer?

·Does the printer driver software match the emulation selected on the printer?

Isolating problems

You can quickly isolate problems to either the printer, computer/printer interface, or application software using the following procedure:

1.Turn the printer OFF, then ON.

2.Load media, then run a prime to assure that all jets fire. (See "Priming for Car- tridge Print Check" in Chapter 2 of the User Guide.)

3.Perform a color calibration. (See Appendix A of the User Guide.)

If your printer fails during any of the above steps, call your ENCAD distributor/dealer or call ENCAD Technical Support. Otherwise, continue with the steps that follow.

4.Send a sample print directly to the printer through the parallel port. For example, on a PC, type:

copy /b <filename>.rtl lpt1.

5.If your computer is running on a network, login and copy the sample file to the printer over the network.

6.If steps 4 or 5 fail, repeat them using another computer.

If any of these steps fail, your printer may not be correctly connected to your computer and/or network. Contact your network administrator or your ENCAD dealer. Otherwise, continue with the steps that follow.

7.Print directly to the printer from several software applications.

8.If you are networked, login and try printing from several software applications.

9.If steps 7 or 8 fail, repeat them using another computer or remove from the network and test standalone.

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Contents Users Guide For NovaJet PRO 600e Printers Warranty Claims FCC Statement U.S.A StatementMaterial safety data sheet Appendix F Error messages Appendix G Glossary Manual organizationContents Introduction1 Printing with NovaJet PRO 600e printersObtaining quality results Use the right inks and mediaGS Graphic Standard QIS Inks Caring for your ink and cartridgesGO Graphic Outdoor QIS Inks Choose the right media Caring for your mediaUse the right software Choose the correct printing modeNine Factors that Affect Print Quality Original Image Type Original Image Clarity and ColorScanner Type Scan ResolutionPost Scanning Color Correction and Sharpening RIP Color Profile RIP Diffusion/Dither PatternsInk and Media Cartridge Preparation and AlignmentThis page is intentionally blank Using the control panel Getting startedSetting the language Choosing menu functionsLoading media Printer control panelUsing the power media feed and take-up system To load roll mediaUsing the take-up roll To use the take-up rollInstalling the cutter Moving the carriageTo remove the cutter Filling the ink reservoirsTo install the ink cartridges To fill the ink reservoirsTo install tube needle assemblies and prime delivery lines Priming the ink delivery linesGetting Started Printing the color test To print the color testTo print the prime pattern Printing the prime patternTo interpret the Prime pattern Clogged jets To print the manual jet compensation list Aligning the ink cartridgesTo perform color calibration To perform color deadband compensationHorizontal head-to-head test pattern Cartridge recognition To clear cartridge recognition error Pausing the printerCanceling a print About print driversReturning to the default settings Printing the settingsChoosing print mode options Printer optionsPrinter Options NovaJet PRO 600e Users Guide Important notes about image size vs. dpi To choose dpiColor mode To choose print qualityPrint passes Quality modesTo change the number of passes To change the print directionChoosing paper options To choose the media standardMedia Sizes and Maximum Printing Areas for Rollfeed Media Graphics U.S. OffsetMedia Sizes and Maximum Printing Areas for Sheet Media Cut sheet maximum printing area MarginsRollfeed maximum printing area To set auto-load delay To set marginsTo set auto-cut Save MediaDefining user setup To save user setupTo turn off Save Media To turn off the wiperChoosing ink options To choose a languageTo set ink reduction To enable the dryer To set the ink preheat timeTo set the dry time Dry timeTo set LCD contrast LCD ContrastThis page intentionally blank Printer maintenance and storage Periodic maintenanceTo fill the ink reservoir Refilling ink reservoirsRemoving and storing ink cartridges Changing ink typesTo remove and store cartridges Maintenance and Storage To reuse the cartridge Replacing the reservoirsPurging ink delivery lines Installing new cartridgesTo purge ink delivery lines Periodic cleaning Components to annually inspectTo clean the ink cartridge jet plate Cleaning the ink cartridge jet plateCleaning the service station To clean the service stationTo replace the battery To clean the NovaPrimeReturning the printer for service Accessing printer informationThis page intentionally blank CalibrationA Color calibrationCurrent Heads Y, M, C Color Horizontal Head-to-Head CalibrationTo adjust the color calibration values To set calibration unitsTo print the Paper Axis calibration test pattern Defining Calibration UnitsAppendices This page intentionally blank Installing additional memory Acceptable Simm sizesTo install the new Simm To remove the SIMMsMain menu at a glance Menu treeMain Menu Feed media menu PauseSetup menu at a glance Bold indicates the default Setup menu Print ModeTakeup default Paper Option MenuUser Setup Menu Default = UserInk Option Menu Serial Comm MenuUtility menu at a glance Bold indicates the default UtilityUtility menu Bold indicates the default Service Menu Bold indicates the default Technical information Media TypesSpecifications Communications and cabling Parallel cableRS-232 cable requirements Mini-Din-8 PlugSetting serial communications parameters To set the baud rateTo set the parity bit To set the data bitError Messages Error messagesCartridge Errors Error messages Glossary Resolution ParityPlaten Plot areaOrdering supplies Encad media for NovaJet PRO 600e printersEncad supplies ordering information NovaJet PRO 600e Ink and cartridgesInkjet media for NovaJet PRO 600e printers QIS Photo Gloss 7 mil QIS Photo Semi-Gloss 7 milQIS Gloss 4 mil QIS Semi-Gloss 4 mil Matte Paper QIS Premium Matte 100 gram Rolls onlySpecialty QIS Specialty Matte 3 mil Rolls onlyQIS CAD 24 lb. Rolls only FilmCut Sheet Media Roll Media on 2 diameter core Media Samples Media CoresMedia Cutter pkg. Troubleshooting quick list TroubleshootingIIsolating problems Printer Health Slow printing under Windows Takeup roll doesnt turnTakeup roll doesnt stop turning Automatic cutter doesn’t work or tears the paperPrinter front view ING this StepCannot draw ink during initial siphon Initial siphon cannot be establishedInk cartridges do not fire properly Cartridges leakingWhat if I need a firmware upgrade? Ink spills on the flex cablePrint Quality No print appearsOverall print quality is poor Cartridge spits small amounts of ink on paperColor problems or shadowing Streak marksLine drawings exhibit bleeding Colors print as monochromeGhosting Colors are not correct or sections of print missingImage is the wrong size Print contains only partial imageJagged vertical lines Splotchy area fillData Transfer Problems printing over a network No output when printing from UnixSerial RS-232/422 Connection Parallel ConnectionApplication Software Isolating a problem to your softwareDifficulty generating prints ranging from a to E size Windows GDI Print Length Limitation Computer Information Calling for HelpEncad BBS 619-452-2653 Customer Technical SupportEncad Technical Support Help Desk FAX Troubleshooting Index This page is intentionally blank Index Index-2

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