InFocus U630 user manual Troubleshooting

Page 29

U630 USER MANUAL PAGE 29

5 TROUBLESHOOTING

In This Section

Troubleshooting common problems

This section will assist you in resolving common problems that might arise during installation or connecting to the network.

Problem 1.1: Cannot install MobiLink 2

Problem 1.2: When I run the MobiLink 2 software, I get the message “No Card Detected” what does this mean?

Problem 1.3: When I insert the modem, I get “Unknown_PCMCIA_Manufacturer” instead of “Novatel_ Wireless Merlin_UMTS_Modem

Problem 1.4: When I run the MobiLink 2 software, I get the message “SIM not Found – Check Orientation?”

Problem 1.5: Modem cannot read SIM. LED Flashing RED

Problem 1.6: When I run MobiLink 2 software, the Window “searching for network” is displayed continuously

Problem 1.7: Cannot connnect to network

Problem 1.8: Cannot browse web

GU-90023610GU

Revision 1

 

 

Image 29
Contents Revision Important Notice Getting startedYour Umts Account Getting StartedYour Umts Merlin Umts PackageCare of Your Merlin Getting StartedSystem Requirements GU-90023610GU Revision Preparing to Install Window Installing MobilinkWindows 2000 Installation Click Install Click Finish Antenna LED Windows 2000 detects your Umts MerlinGU-90023610GU Revision Windows XP Installation Click Install Click Finish Callout Windows XP detects your modemGU-90023610GU Revision Starting Mobilink MobilinkMobilink 2 Overview Mobile View Main Display WindowMain Display Window Description Imei FeaturesMobiLink 2 Buttons Creating a data session GU-90023610GU Revision GU-90023610GU Revision GU-90023610GU Revision Click Connect MOBILINK’S SMS Window What is SMSSending and Receiving SMS Messages SMS Client Button Sending SMS MessagesReceiving and Reading SMS Messages LED Determine Merlin StatesGU-90023610GU Revision Troubleshooting Window Cannot Install MobilinkWindow Possible Cause SIM Locked or SIM Self Destructed Resolution Possible Cause Problem with Your SIM Card ResolutionPossible Cause 1 Incorrect Server Settings Problem Cannot Connect to NetworkWindow Possible Cause 4 DNS Server Problems Resolution Window Technical Specification Product SpecificationEnvironmental specification Safety Hazards Safety and RegulationsWireless Communications Regulatory Notices EMC IcnirpGU-90023610GU Revision Unlocking a Simlocked Modem with Mobilink Appendix aGU-90023610GU Revision Revision Control Document Control