Gateway SYSMAN017AAUS manual Troubleshooting, Connectors

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30 The Gateway 2000 Solo Multimedia Notebook

Troubleshooting

Although the Gateway 2000 Solo Multimedia Notebook is designed for trouble-free performance, you may occasionally encounter minor problems. Most of these can be fixed by thoroughly double-checking connections and settings or by performing the procedures described below.

If the Solo does not respond to these solutions, feel free to contact Gateway 2000 for assistance. The warranty shipped with the unit describes several ways to request help, including traditional Portables Technical Support and our FaxBack Service.

Start Up

When the system is turned on, the hard disk makes a whirring noise, the screen shows an image, and the status display bar shows an icon for either AC power or battery power. If any of these do not occur, check the following parts and their

connectors:

Hard disk: Is it installed properly? (See page 19.) Has it recently been subjected to an excessive amount of static electricity or physical shock? (Reinstall system files from the Gateway 2000 Solo System CD.) Is the unit attempting to boot from the floppy drive first? (See page 26.)

Battery (if using battery power): Is it installed? (See page 13.) Is the battery icon on the status display bar lit or blinking? (See pages 8 and 14.) Is it charged? (See page 13.)

AC (if using AC power): Are all connections secure? (See page 13.) Is the AC icon on the status display bar lit? (See pages 8 and 13.) Is the light on the adapter on? (If so, power is running at least that far.) Is the outlet the power cord plugs into live? (Check it by plugging something you know works into it.) Are the cables free of cuts or damage? (If they are damaged, they may need replacing.)

Display: Is an image on the screen? (Windows® 95 users should see the Windows 95

desktop, Windows® for Workgroups users should see a C: prompt (C:\>) or the Windows Program Manager screen.) Is the brightness turned up? (Perhaps the screen is simply too dark to see: see page 12.)

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Contents USER’S Guide Your First Solo Flight Unit AC adapter AC power cordContents Solo Gateway 2000 Solo Multimedia Notebook Users Guide Copyright Legal noticesEnvironmental considerations CPU SpecificationsUser’s Guide Outside the Notebook Front viewBack view Left side view Bottom viewStatus display bar Inside the NotebookKeyboard Function keypad Key To activate FunctionBuilt-in microphone/stereo speakers EZ Pad pointing devicePad ButtonsDisplay Backlit displayBrightness control AC power PowerBattery power StepAC connector Step Battery latch StepStarting, Stopping, and Restarting Bridge batterySuspend mode Standby modeRebooting Left side view of the systemModular Option Bay Bay accessCover latch Modular option bay PanelFloppy Disk Drive CD-ROM DriveExternal Floppy Drive Hard Disk DriveHard disk drive HDD release latch Hard disk drive Pcmcia door Step Pcmcia CardsPcmcia slot Eject buttons StepMemory Memory access panel StepConnections IR receiver/transmitter Serial port connectorIR module Docking barPort cover Docking bar port Access door Step AC connectorLock PS/2 mouse VGA port PortMain Setup Menu Setup MenusAdditional Setup menus SimultaneouslyOption Controls To Change Password Setup MenuPort Assignment Menu COM1 COM2 COM3 COM4 or DisabledOption Function To Change Option To ChangePower Management Menu Miscellaneous Menu Keyboard Setup MenuFRENCH, Germany or Japanese 500ms, 750ms, or 1000ms Press EnterConnectors TroubleshootingScreen looks a little dark Check the brightness control GeneralSee also IndexCalling Gateway SYSMAN017AAUS
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