Technicolor - Thomson 585 v7 manual Wireless Connection Troubleshooting, No Wireless Connectivity

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7 Troubleshooting

7.2.2Wireless Connection Troubleshooting

Not Able to Connect Wireless Clients

Check the following:

If registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded web pages.

Make sure the Thomson Gateway Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.

No Wireless Connectivity

Make sure that:

Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

The wireless client is configured for the correct wireless settings (SSID, security settings).

Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or Range

Try the following:

Change the wireless channel.

Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

Check the location of the Thomson Gateway in the building.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.

Change the wireless channel

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the left menu, click Home Network.

3Under Wireless, click your access point.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual

Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).

4The Wireless Access Point page appears.

5In the Navigation Bar, click Configure.

6Under Configuration, select the channel of your choice in the Channel Selection list.

7Click Apply.

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Contents Setup and User Guide Page Thomson TG576 v7/ 585 Trademarks Contents Internet Security Used Symbols Terminology About this Setup and User GuideDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Introduction InstallationPreliminary Steps DSL serviceComputer requirements Internet connection detailsPossibilities Placing your Thomson GatewayWall mount Installation methods Installing your Thomson GatewayGuided Installation Manual InstallationConnecting devices wait Guided InstallationCase of problems Starting the wizardCD menu Procedure Manual InstallationConfigure the Thomson Gateway Click Setup my Thomson GatewayInstallation This chapter Thomson Gateway BasicsStatus LEDs Thomson Gateway LED BehaviourLED Status Description Ethernet LEDThomson Gateway Web Interface Accessing the Thomson Gateway Web InterfaceRequirements Menu ComponentsLanguage Bar Navigation Bar Content paneNotification Area TasksBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Where can I find the SSID? Connecting a computer using WirelessWhere can I find the encryption? Forgot your wireless settings?Connecting a computer using Ethernet Getting the Most Out of Your Thomson Gateway Feature availabilitySupported Operating Systems Universal Plug and PlayUPnP and the Thomson Gateway Windows Vista Accessing Your Thomson Gateway with UPnPWindows XP Go to My Network PlacesManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enable/Disable UPnP Configuring UPnP on the Thomson GatewayExtended Security Enabling Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Problem Assigning a service HTTP, FTP,... to a computerSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Methods Wireless SecurityEncryption Configuring the wireless encryptionEncryption methods Select Use WEP Encryption Configuring WEP EncryptionSelect Use WPA-PSK Encryption Configuring WPA-PSK EncryptionAccess Control Pick a task list, click Search for wireless devices Search for wireless devices taskNew stations are not allowed Registering Clients via the Association Button Disabling Ssid Broadcast Under Home Network, click WirelessWhat does this mean? SecurityOverview Internet SecurityChanging the security level FirewallCreating a new security level Pick a task list, click Create a new Security LevelConfigure the exceptions Enable Web site filtering and specify a default actionWeb site Filtering StrategiesUse cases Denying access to a specific Web siteAllowing access to a specific Web site Redirecting a Web site Click Redirect in the Action list Redirecting all Web sitesClick Allow in the Action list Internet Security Topics TroubleshootingSetup CD does not start automatically Setup wizard TroubleshootingYour Thomson Gateway has not been found Thomson Gateway does not work General Thomson Gateway TroubleshootingThomson Gateway unreachable Poor Thomson Gateway performanceLAN LED does not light up Wired Connection TroubleshootingNot Able to Connect Wireless Clients Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeResetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset Hardware Reset Troubleshooting Page Thomson Telecom Belgium

TG576 v7, 585 v7 specifications

Technicolor is a prominent brand in the telecommunications and multimedia sector, known for delivering high-performance broadband solutions. Two popular models from Technicolor are the Thomson 585 v7 and the TG576 v7, both designed to meet the demands of modern digital households.

The Thomson 585 v7 is a versatile ADSL modem/router. It integrates multiple capabilities to cater to both wired and wireless connectivity needs. Featuring a sleek design, it boasts four Ethernet ports to connect multiple devices via cable, ensuring a stable internet connection for gaming, streaming, and general web browsing. The Thomson 585 v7 supports high-speed ADSL2+ technology, providing enhanced bandwidth and reliability, with download speeds reaching up to 24 Mbps, depending on the service provider and line quality.

One of the standout features of the Thomson 585 v7 is its robust wireless capabilities, supporting Wi-Fi standards up to 802.11g. This enables users to connect various devices wirelessly, allowing for seamless online activities throughout the home. Security is also a priority, with WEP, WPA, and WPA2 encryption protocols available to protect the network.

On the other hand, the TG576 v7 is a more advanced model, offering not only ADSL but also VDSL capabilities. This dual functionality makes it an excellent choice for users looking to upgrade their internet service to VDSL without replacing their equipment. The TG576 v7 supports download speeds of up to 100 Mbps when paired with a compatible service, making it ideal for households with heavy internet usage, including multiple users streaming videos or gaming simultaneously.

The TG576 v7 also features a built-in four-port Ethernet switch and robust wireless capabilities, supporting the latest Wi-Fi standards for greater range and performance. Its user-friendly interface allows for easy setup and management, ensuring that users can quickly get their home network up and running.

Both the Thomson 585 v7 and TG576 v7 come equipped with advanced Quality of Service (QoS) features, allowing users to prioritize bandwidth for specific applications. This ensures that critical activities such as video conferencing or online gaming receive the necessary resources. Overall, Technicolor's Thomson 585 v7 and TG576 v7 are reliable choices for enhancing home connectivity, balancing speed, security, and ease of use for a diverse range of internet applications.
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