Technicolor - Thomson TG576 v7, 585 v7 Reset to Factory Defaults, Resetting your Thomson Gateway

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7Troubleshooting

7.3Reset to Factory Defaults

Resetting your Thomson Gateway

If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.

Warning

A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed.

Also your WLAN clients will have to be re-associated, as described in “3.1.1 Connecting a computer using Wireless” on page 21.

Methods

You can choose between:

Software Reset

Hardware Reset

Software Reset

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the Thomson Gateway menu, click Configuration.

3In the Pick a task list, click Reset my Thomson Gateway to default settings.

4The Thomson Gateway restores the initial configuration and restarts.

5The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your computer is not in the same subnet as the default IP address of the Thomson Gateway, being 192.168.1.254).

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Contents Setup and User Guide Page Thomson TG576 v7/ 585 Trademarks Contents Internet Security Documentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical ConventionsAbout this Setup and User Guide Installation IntroductionComputer requirements DSL servicePreliminary Steps Internet connection detailsWall mount Placing your Thomson GatewayPossibilities Guided Installation Installing your Thomson GatewayInstallation methods Manual InstallationCase of problems Guided InstallationConnecting devices wait Starting the wizardCD menu Configure the Thomson Gateway Manual InstallationProcedure Click Setup my Thomson GatewayInstallation Thomson Gateway Basics This chapterThomson Gateway LED Behaviour Status LEDsEthernet LED LED Status DescriptionRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Language Bar ComponentsMenu Notification Area Content paneNavigation Bar TasksRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Where can I find the encryption? Connecting a computer using WirelessWhere can I find the SSID? Forgot your wireless settings?Connecting a computer using Ethernet Feature availability Getting the Most Out of Your Thomson GatewayUPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Windows XP Accessing Your Thomson Gateway with UPnPWindows Vista Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enabling Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem UPnP Assign a game or application to a local networking deviceDynamic DNS What you needGetting the Most Out of Your Thomson Gateway Wireless Security MethodsEncryption methods Configuring the wireless encryptionEncryption Configuring WEP Encryption Select Use WEP EncryptionConfiguring WPA-PSK Encryption Select Use WPA-PSK EncryptionAccess Control New stations are not allowed Search for wireless devices taskPick a task list, click Search for wireless devices Registering Clients via the Association Button What does this mean? Under Home Network, click WirelessDisabling Ssid Broadcast SecurityInternet Security OverviewCreating a new security level FirewallChanging the security level Pick a task list, click Create a new Security LevelWeb site Filtering Enable Web site filtering and specify a default actionConfigure the exceptions StrategiesDenying access to a specific Web site Use casesAllowing access to a specific Web site Redirecting a Web site Click Allow in the Action list Redirecting all Web sitesClick Redirect in the Action list Internet Security Troubleshooting TopicsYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically Thomson Gateway unreachable General Thomson Gateway Troubleshooting Thomson Gateway does not work Poor Thomson Gateway performanceWired Connection Troubleshooting LAN LED does not light upNo Wireless Connectivity Wireless Connection TroubleshootingNot Able to Connect Wireless Clients Poor Wireless Connectivity or RangeSoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway Hardware Reset Troubleshooting Page Thomson Telecom Belgium