Technicolor - Thomson 585 v7 General Thomson Gateway Troubleshooting, Thomson Gateway unreachable

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7 Troubleshooting

7.2General Thomson Gateway Troubleshooting

Thomson Gateway does not work

If none of the LEDs light up, make sure that:

The Thomson Gateway is plugged into a power socket outlet.

You are using the correct power supply for your Thomson Gateway device.

The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.

The Thomson Gateway is turned on via the push button or rocker switch on the back panel.

Thomson Gateway unreachable

If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “7.3 Reset to Factory Defaults” on page 56.

Poor Thomson Gateway performance

Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3 or as instructed by the Service Provider.

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Contents Setup and User Guide Page Thomson TG576 v7/ 585 Trademarks Contents Internet Security Typographical Conventions About this Setup and User GuideUsed Symbols Terminology Documentation and software updatesAbout this Setup and User Guide Introduction InstallationInternet connection details DSL servicePreliminary Steps Computer requirementsWall mount Placing your Thomson GatewayPossibilities Manual Installation Installing your Thomson GatewayInstallation methods Guided InstallationStarting the wizard Guided InstallationConnecting devices wait Case of problemsCD menu Click Setup my Thomson Gateway Manual InstallationProcedure Configure the Thomson GatewayInstallation This chapter Thomson Gateway BasicsStatus LEDs Thomson Gateway LED BehaviourLED Status Description Ethernet LEDRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Language Bar ComponentsMenu Tasks Content paneNavigation Bar Notification AreaRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Forgot your wireless settings? Connecting a computer using WirelessWhere can I find the SSID? Where can I find the encryption?Connecting a computer using Ethernet Getting the Most Out of Your Thomson Gateway Feature availabilityUPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows Vista Windows XPManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enabling Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Methods Wireless SecurityEncryption methods Configuring the wireless encryptionEncryption Select Use WEP Encryption Configuring WEP EncryptionSelect Use WPA-PSK Encryption Configuring WPA-PSK EncryptionAccess Control New stations are not allowed Search for wireless devices taskPick a task list, click Search for wireless devices Registering Clients via the Association Button Security Under Home Network, click WirelessDisabling Ssid Broadcast What does this mean?Overview Internet SecurityPick a task list, click Create a new Security Level FirewallChanging the security level Creating a new security levelStrategies Enable Web site filtering and specify a default actionConfigure the exceptions Web site FilteringUse cases Denying access to a specific Web siteAllowing access to a specific Web site Redirecting a Web site Click Allow in the Action list Redirecting all Web sitesClick Redirect in the Action list Internet Security Topics TroubleshootingYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically Poor Thomson Gateway performance General Thomson Gateway TroubleshootingThomson Gateway does not work Thomson Gateway unreachableLAN LED does not light up Wired Connection TroubleshootingPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNot Able to Connect Wireless Clients No Wireless ConnectivitySoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway Hardware Reset Troubleshooting Page Thomson Telecom Belgium

TG576 v7, 585 v7 specifications

Technicolor is a prominent brand in the telecommunications and multimedia sector, known for delivering high-performance broadband solutions. Two popular models from Technicolor are the Thomson 585 v7 and the TG576 v7, both designed to meet the demands of modern digital households.

The Thomson 585 v7 is a versatile ADSL modem/router. It integrates multiple capabilities to cater to both wired and wireless connectivity needs. Featuring a sleek design, it boasts four Ethernet ports to connect multiple devices via cable, ensuring a stable internet connection for gaming, streaming, and general web browsing. The Thomson 585 v7 supports high-speed ADSL2+ technology, providing enhanced bandwidth and reliability, with download speeds reaching up to 24 Mbps, depending on the service provider and line quality.

One of the standout features of the Thomson 585 v7 is its robust wireless capabilities, supporting Wi-Fi standards up to 802.11g. This enables users to connect various devices wirelessly, allowing for seamless online activities throughout the home. Security is also a priority, with WEP, WPA, and WPA2 encryption protocols available to protect the network.

On the other hand, the TG576 v7 is a more advanced model, offering not only ADSL but also VDSL capabilities. This dual functionality makes it an excellent choice for users looking to upgrade their internet service to VDSL without replacing their equipment. The TG576 v7 supports download speeds of up to 100 Mbps when paired with a compatible service, making it ideal for households with heavy internet usage, including multiple users streaming videos or gaming simultaneously.

The TG576 v7 also features a built-in four-port Ethernet switch and robust wireless capabilities, supporting the latest Wi-Fi standards for greater range and performance. Its user-friendly interface allows for easy setup and management, ensuring that users can quickly get their home network up and running.

Both the Thomson 585 v7 and TG576 v7 come equipped with advanced Quality of Service (QoS) features, allowing users to prioritize bandwidth for specific applications. This ensures that critical activities such as video conferencing or online gaming receive the necessary resources. Overall, Technicolor's Thomson 585 v7 and TG576 v7 are reliable choices for enhancing home connectivity, balancing speed, security, and ease of use for a diverse range of internet applications.
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