Visioneer 9650 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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140VISIONEER 9650 SCANNER USER’S GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file in the PaperPort directory on your computer’s hard drive. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

•Are the scanner’s status lights on? Turn on the scanner’s power. If the lights still don’t come on, plug the power supply into another electrical outlet.

•Is the scanner’s locking tab in the locked position? If you tried to scan with the scanner locked, you must unlock the scanner and then restart both the computer and the scanner. Slide the locking tab to the unlocked position and turn off the power to the scanner. Then, restart your computer. While the computer is restarting, turn on the power to the scanner.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

•Did you select another TWAIN source for scanning? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software, then click the Scan icon and choose Visioneer 9650.

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Contents Visioneer OneTouch USB Scanner Users Guide Visioneer OneTouch USB Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Ii Table of Contents Index Iv Table of Contents WHAT’S in the BOX WelcomeVisioneer 9650 Scanner Visioneer 9650 Scanner VGA or Svga Monitor What YOU NeedDocumentation An IBM-compatible Pentium PC, or AMD equivalent withBefore YOU Begin InstallingTo assemble the scanner Assemble the ScannerAssemble the Scanner Visioneer 9650 Scanner USER’S Guide To install the software Install the SoftwareSelect Nuance PaperPort, Scanner Driver, and QuickScan Select Remind me in 7 days and click OK Visioneer 9650 Scanner USER’S Guide Select the option you want Visioneer 9650 Scanner USER’S Guide TEP 2 I Nstall the Software To connect the power supply Connect the Power SupplyConnect the USB Cable and Turn on the Power Visioneer 9650 Scanner USER’S Guide Connect the USB Cable and Turn on the Power Visioneer 9650 Scanner USER’S Guide To view the user’s guides View the User GuidesTo view and save the User Guides To register your scanner Register Your Scanner and Check for UpdatesScanning Loading Documents to Scan To load a single item To scan from the OneTouch Button Panel Scan from the Onetouch Button PanelVisioneer 9650 Scanner USER’S Guide Using the Onetouch Button Panel To change the settings for a button Using the Onetouch Button Panel About the Onetouch Button PANEL’S Names and Icons Name Destination Preconfigured Settings Application Default Onetouch Settings on Your ScannerTo open the OneTouch Properties window Configuring the Onetouch ButtonsAbout the Onetouch Properties Window Color Black and White Grayscale Configure Configuring the Onetouch Buttons To select new settings for a button Selecting NEW Settings for a ButtonSelect a Format and Pages option Setting Destination Application Properties Paperport Properties Text Documents Properties Configuring the Onetouch Buttons Image Documents Properties Storage Properties Click the Storage Layout options you want Email Properties Visioneer 9650 Scanner USER’S Guide Selecting page Format Options Visioneer 9650 Scanner USER’S Guide Text Formats To select a file type for the text format To select OCR settings Scanning with Optical Character Recognition OCRTo scan with OCR Choose OCR options To change the button names Renaming a Onetouch ButtonTo select options Selecting Options for a ButtonConfiguring the Onetouch Buttons Visioneer 9650 Scanner USER’S Guide Configuring the Onetouch Buttons To create a new configuration Creating a NEW Scan ConfigurationConfiguring the Onetouch Buttons Visioneer 9650 Scanner USER’S Guide Click the Page Settings tab to select page settings Visioneer 9650 Scanner USER’S Guide Original Image Click the Advanced Settings tab Device Settings TAB Storage Options TAB Archive By default, the location of the archived documents is at Setting up multiple folders for transfer to storage Click the Storage Options tab Visioneer 9650 Scanner USER’S Guide Configuring the Onetouch Buttons Scan to multiple storage folders To edit or delete a scan configuration Editing or Deleting Scan ConfigurationsTo configure before scanning Configuring Before ScanningSelect the scan configuration Configure Before Scan To scan and burn to a CD Scan and Burn to a CDConfiguring the Onetouch Buttons To scan with event forwarding Scanning with Event ForwardingConfiguring the Onetouch Buttons Visioneer 9650 Scanner USER’S Guide To scan and create an Html web Visioneer 9650 Scanner USER’S Guide Transferring Scanned Documents to Storage To USE OCR Before Transferring to Storage To Transfer Documents to a Server or Mapped Drive Select a mapped drive or server as indicated by the icon Checking the Hardware and Setting the Lamp Power Saving Visioneer 9650 Scanner USER’S Guide Configuring the Onetouch Buttons Getting Help with the Paperport Software Scanning with Twain InterfaceTo access the Twain interface from PaperPort Accessing the Twain Interface from PaperportScan pane Accessing the Twain Interface from Paperport TWO Twain Interface Options To scan from the Basic Interface Scanning from the Twain Basic InterfaceVisioneer 9650 Scanner USER’S Guide Scanning Part of AN Image Scanning from the Twain Advanced Interface Scanning from the Twain Advanced Interface Visioneer 9650 Scanner USER’S Guide To adjust a setting Adjusting the Image on the Advanced InterfaceClick to close the settings panel Adjusting the Resolution To adjust the resolution To adjust the brightness and contrast Adjusting the Brightness and ContrastTo adjust the color settings Adjusting GAMMA, SATURATION, and Color HUETo manually set the image size Adjusting Input SizeScan Info box shows Following figure shows the information on the Scan Info box To set the ruler unitsCreating a NEW Advanced Interface Profile To create a new profileTo change or delete a profile you created Click the Device Configuration button Display the Device ConfigurationSetting UP Paperport to Work with Your Scanner To set up PaperPort for your scanner Click Yes recommended then click Next Setting UP Paperport to Work with Your Scanner Visioneer 9650 Scanner USER’S Guide Scanning with the WIA Interface To scan an item from PaperPort using WIA Scanning with the WIA Interface Visioneer 9650 Scanner USER’S Guide Scanning with the WIA Interface Visioneer 9650 Scanner USER’S Guide To select the scanner settings before you scan Fine Tuning Your ScansVisioneer 9650 Scanner USER’S Guide Scanning with the Isis Interface Click the Auto Feed tab at the top of the window To scan with the Automatic Document FeederClick the Flatbed tab at the top of the window To scan with the FlatbedAdjusting the Isis Scan Settings To adjust the Custom Document settings Visioneer 9650 Scanner USER’S Guide Adjusting the Isis Scan Settings Scanning from Isis in Other Applications Cleaning the Scanner Glass Clearing Paper JamsTo clear a paper jam Care and Maintenance Cleaning the Automatic Document FeederTo clean the ADF To replace the ADF Pad assembly Replacing the ADF PAD AssemblyTo replace the roller assembly Replacing the Roller AssemblyCare and Maintenance Problem The scanner won’t scan. What’s wrong? TroubleshootingTroubleshooting Problem Description Solution Status Light Troubleshooting CodesHOW to Uninstall Your Scanner Uninstalling the Paperport SoftwareUnplug the scanner USB cable Double-click the Add or Remove Programs icon To Install Another DriverVisioneer 9650 Scanner Specifications Part Name Visioneer 9650 Scanner Parts ListD E Index Locking tab 6 uninstall 143 scanner features Index Visioneer

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