Visioneer 9650 manual Troubleshooting

Page 148

TROUBLESHOOTING 141

Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall the PaperPort software.

Problem: I got the error message: PaperPort cannot allocate enough memory to perform internal critical operations. What do I do?

Close any other active applications so that additional memory is available. If you click Continue, PaperPort moves the file to the PaperPort data directory and renames the file with the prefix “bad.” This allows you to recover the file later.

To recover the file, you can import it into PaperPort by using the Import command in the File menu.

Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is plugged back in.

Unplug the power cable from the scanner, and then plug it back in.

If the scanner does not reconnect:

1.Unplug the power cable from the scanner.

2.Restart your computer.

3.After the restart is complete, plug the power cable back in.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s OneTouch 4.0 options do not seem to work properly. What do I do?

A likely cause is that some driver programs are already installed on your computer for another scanner. They are interfering with the installation and OneTouch options, and you need to remove those other drivers and re-install your Visioneer 9650 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs. You can also use the basic steps in the section “To Install Another Driver” on page 144, but instead of uninstalling OneTouch 4.0, uninstall the other scanner’s driver programs. After uninstalling the other scanner’s driver programs, uninstall OneTouch

4.0using the steps on page 143, then reinstall it using the steps starting on page 9.

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Contents Visioneer OneTouch USB Scanner Users Guide Visioneer OneTouch USB Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Ii Table of Contents Index Iv Table of Contents Welcome WHAT’S in the BOXVisioneer 9650 Scanner Visioneer 9650 Scanner What YOU Need DocumentationAn IBM-compatible Pentium PC, or AMD equivalent with VGA or Svga MonitorInstalling Before YOU BeginAssemble the Scanner To assemble the scannerAssemble the Scanner Visioneer 9650 Scanner USER’S Guide Install the Software To install the softwareSelect Nuance PaperPort, Scanner Driver, and QuickScan Select Remind me in 7 days and click OK Visioneer 9650 Scanner USER’S Guide Select the option you want Visioneer 9650 Scanner USER’S Guide TEP 2 I Nstall the Software Connect the Power Supply To connect the power supplyConnect the USB Cable and Turn on the Power Visioneer 9650 Scanner USER’S Guide Connect the USB Cable and Turn on the Power Visioneer 9650 Scanner USER’S Guide View the User Guides To view the user’s guidesTo view and save the User Guides Register Your Scanner and Check for Updates To register your scannerScanning Loading Documents to Scan To load a single item Scan from the Onetouch Button Panel To scan from the OneTouch Button PanelVisioneer 9650 Scanner USER’S Guide Using the Onetouch Button Panel To change the settings for a button Using the Onetouch Button Panel About the Onetouch Button PANEL’S Names and Icons Default Onetouch Settings on Your Scanner Name Destination Preconfigured Settings ApplicationConfiguring the Onetouch Buttons To open the OneTouch Properties windowAbout the Onetouch Properties Window Color Black and White Grayscale Configure Configuring the Onetouch Buttons Selecting NEW Settings for a Button To select new settings for a buttonSelect a Format and Pages option Setting Destination Application Properties Paperport Properties Text Documents Properties Configuring the Onetouch Buttons Image Documents Properties Storage Properties Click the Storage Layout options you want Email Properties Visioneer 9650 Scanner USER’S Guide Selecting page Format Options Visioneer 9650 Scanner USER’S Guide Text Formats To select a file type for the text format Scanning with Optical Character Recognition OCR To select OCR settingsTo scan with OCR Choose OCR options Renaming a Onetouch Button To change the button namesSelecting Options for a Button To select optionsConfiguring the Onetouch Buttons Visioneer 9650 Scanner USER’S Guide Configuring the Onetouch Buttons Creating a NEW Scan Configuration To create a new configurationConfiguring the Onetouch Buttons Visioneer 9650 Scanner USER’S Guide Click the Page Settings tab to select page settings Visioneer 9650 Scanner USER’S Guide Original Image Click the Advanced Settings tab Device Settings TAB Storage Options TAB Archive By default, the location of the archived documents is at Setting up multiple folders for transfer to storage Click the Storage Options tab Visioneer 9650 Scanner USER’S Guide Configuring the Onetouch Buttons Scan to multiple storage folders Editing or Deleting Scan Configurations To edit or delete a scan configurationConfiguring Before Scanning To configure before scanningSelect the scan configuration Configure Before Scan Scan and Burn to a CD To scan and burn to a CDConfiguring the Onetouch Buttons Scanning with Event Forwarding To scan with event forwardingConfiguring the Onetouch Buttons Visioneer 9650 Scanner USER’S Guide To scan and create an Html web Visioneer 9650 Scanner USER’S Guide Transferring Scanned Documents to Storage To USE OCR Before Transferring to Storage To Transfer Documents to a Server or Mapped Drive Select a mapped drive or server as indicated by the icon Checking the Hardware and Setting the Lamp Power Saving Visioneer 9650 Scanner USER’S Guide Configuring the Onetouch Buttons Scanning with Twain Interface Getting Help with the Paperport SoftwareAccessing the Twain Interface from Paperport To access the Twain interface from PaperPortScan pane Accessing the Twain Interface from Paperport TWO Twain Interface Options Scanning from the Twain Basic Interface To scan from the Basic InterfaceVisioneer 9650 Scanner USER’S Guide Scanning Part of AN Image Scanning from the Twain Advanced Interface Scanning from the Twain Advanced Interface Visioneer 9650 Scanner USER’S Guide Adjusting the Image on the Advanced Interface To adjust a settingClick to close the settings panel Adjusting the Resolution To adjust the resolution Adjusting the Brightness and Contrast To adjust the brightness and contrastAdjusting GAMMA, SATURATION, and Color HUE To adjust the color settingsAdjusting Input Size To manually set the image sizeScan Info box shows To set the ruler units Following figure shows the information on the Scan Info boxTo create a new profile Creating a NEW Advanced Interface ProfileTo change or delete a profile you created Display the Device Configuration Click the Device Configuration buttonSetting UP Paperport to Work with Your Scanner To set up PaperPort for your scanner Click Yes recommended then click Next Setting UP Paperport to Work with Your Scanner Visioneer 9650 Scanner USER’S Guide Scanning with the WIA Interface To scan an item from PaperPort using WIA Scanning with the WIA Interface Visioneer 9650 Scanner USER’S Guide Scanning with the WIA Interface Visioneer 9650 Scanner USER’S Guide Fine Tuning Your Scans To select the scanner settings before you scanVisioneer 9650 Scanner USER’S Guide Scanning with the Isis Interface To scan with the Automatic Document Feeder Click the Auto Feed tab at the top of the windowTo scan with the Flatbed Click the Flatbed tab at the top of the windowAdjusting the Isis Scan Settings To adjust the Custom Document settings Visioneer 9650 Scanner USER’S Guide Adjusting the Isis Scan Settings Scanning from Isis in Other Applications Clearing Paper Jams Cleaning the Scanner GlassTo clear a paper jam Cleaning the Automatic Document Feeder Care and MaintenanceTo clean the ADF Replacing the ADF PAD Assembly To replace the ADF Pad assemblyReplacing the Roller Assembly To replace the roller assemblyCare and Maintenance Troubleshooting Problem The scanner won’t scan. What’s wrong?Troubleshooting Status Light Troubleshooting Codes Problem Description SolutionUninstalling the Paperport Software HOW to Uninstall Your ScannerUnplug the scanner USB cable To Install Another Driver Double-click the Add or Remove Programs iconVisioneer 9650 Scanner Specifications Visioneer 9650 Scanner Parts List Part NameD E Index Locking tab 6 uninstall 143 scanner features Index Visioneer
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