Visioneer XP 450 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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TROUBLESHOOTING 53

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme ﬁle on your installation CD. The Readme ﬁle contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme ﬁle, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card that you received with your scanner. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software ﬁles. Try restarting your computer.

•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

•Did you select another scanning source in the PaperPort Scan Pane? If you use multiple devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon, and then make sure Strobe XP 450 is selected as the scanner.

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Contents Visioneer Strobe XP USB Scanner Installation Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Cleaning the Automatic Document Feeder WHAT’S in the BOX WelcomeVisioneer Strobe XP 450 Scanner What YOU Need An IBM-compatible PC withVGA Monitor Documentation To assemble the scanner Assemble the ScannerTo connect your Visioneer Strobe XP 450 scanner Connect and Power on the ScannerTo install the software Install the SoftwareSelect Remind me in 7 days and click OK Connect the USB Cable Visioneer Strobe XP 450 Scanner Installation Guide Load and Scan Documents Scanning with Scanner ButtonVisioneer Strobe XP 450 Scanner Installation Guide Configuring the Scanner Button About the Configuration Dialog BOXTo open the Conﬁguration dialog box Icons next to each Conﬁguration indicate the scanning mode To select new settings for the Scanner Button Selecting NEW Settings for the Scanner ButtonTo create a new conﬁguration Creating a NEW Button ConfigurationConfiguring the Scanner Button Original Image To edit a conﬁguration Editing Button ConfigurationsTo set preferences Setting PreferencesClick the General tab to set a temporary folder Your Scanner and the Twain Standard Scanning from PaperPortLoad Documents Into the Document Feeder To scan an item from PaperPort Scanning from Windows 98, ME, 2000, or XPScan pane Opens the Scan Manager Visioneer Strobe XP 450 Scanner Installation Guide On the Paperport Desktop Adjusting the Image with the Scan Manager Image Type Resolution Adjusting the Output Size Paper Size To manually set an output area Setting the Scan AreaTo manually set the width and length Here’s a sample of a manually selected output areaReversing the Image Adjusting Color and Gray Images To sharpen an image To descreen an imageAdjusting Color Settings To adjust the highlight and shadow levels To adjust the gamma curve To adjust the color balance HUE/SATURATION/LIGHTNESS Color DROP-OUT To adjust the power down time Adjusting the SCANNER’S Power Saving TimeTo scan an item Scanning from Windows ME or XPScan what? section, choose to scan a Document or Photograph Scanning from Windows ME or XP To select the scanner settings before you scan Scanning from Windows ME or XP To clean the ADF Cleaning the Automatic Document FeederTo clear a paper jam Clearing Paper JamsTo replace the ADF Pad assembly Replacing the ADF PAD AssemblyProblem The scanner won’t scan. What’s wrong? TroubleshootingProblem What do the different status light conditions mean? Problem How do I uninstall PaperPort?Uninstalling the Visioneer Onetouch Software Uninstalling Your ScannerTo uninstall PaperPort 9.0 from Windows 98SE or ME Uninstalling the Paperport SoftwareTo uninstall PaperPort 9.0 from Windows 2000 or XP Select PaperPort 9.0 and click RemoveVisioneer Strobe XP 450 Scanner Specifications Part Name Part Number Visioneer Strobe XP 450 Scanner Parts ListD E Index

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