Visioneer 9120 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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TROUBLESHOOTING 59

Maintenance

This chapter contains information on troubleshooting, cleaning, uninstalling, and scanner speciﬁcations.

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme ﬁle in the PaperPort directory on your computer’s hard drive. The Readme ﬁle contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme ﬁle, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our Web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

•Is the scanner’s status light on? If the light is not on, plug the power supply into another electrical outlet.

•Is the scanner’s locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software ﬁles. Try restarting your computer.

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Contents Visioneer OneTouch 9120 USB Scanner Installation Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Page WHAT’S in the BOX WelcomeVisioneer 9120 USB Scanner Visioneer 9120 USB Scanner What YOU Need An IBM-compatible Pentium PC withVGA or Svga Monitor Documentation To install the software Install the SoftwareSelect ScanSoft PaperPort/Scanner Driver Visioneer Onetouch 9120 USB Scanner Installation Guide To connect the scanner to a USB 1.1 or USB 2.0 port Connect the ScannerUSB Now click Finish Check OUT Your Scanner If the Scanner is not Properly Connected To check the status of the scannerTo connect the scanner Check OUT Your Scanner To scan by pressing a OneTouch button on the scanner ScanningPressing a Onetouch Button on the Scanner About the Onetouch Buttons Button Function Preconﬁgured SettingsTo scan from the button panel on the screen Scanning from the Button Panel on the ScreenTo scan an item from PaperPort Scanning from the Paperport SoftwareScanning from the Paper Port Software To scan using AutoScan Click AutoScan Thumbnail image Bitmap icon To scan by previewing and adjusting settings To prepare to scan a 35mm slide or negative Scanning 35MM Slides and NegativesCalibration slot To scan a 35mm slide or negative Scan Negative Using-for a 35mm negativeScan 35mm Using To scan an item Scanning from a Computer Running Windows XP or MEVisioneer Onetouch 9120 USB Scanner Installation Guide To select the scanner settings before you scan To open the Conﬁguration dialog box from the shortcut menu Configuring the ButtonsTo open the Conﬁguration dialog box from the button panel About the Configuration Dialog BOXScan single Scan multiple pages To select new options for a scanner button Selecting NEW Options for the ButtonsTo create a new conﬁguration Creating NEW ConfigurationsConfiguring the Buttons Visioneer Onetouch 9120 USB Scanner Installation Guide To adjust the scan settings and page settings Adjusting Scan Settings and page SettingsVisioneer Onetouch 9120 USB Scanner Installation Guide To set preferences Setting PreferencesVisioneer Onetouch 9120 USB Scanner Installation Guide Getting Help To adjust a setting Adjusting the Settings in the Scan Manager PROAdjusting the Resolution and Sharpness To adjust the resolution and sharpness Adjusting the Brightness and Contrast To use the Sampler buttons To adjust the brightness and contrastAdjusting GAMMA, SATURATION, and Color HUE To adjust the color settings To Auto Trim an item Adjusting Output SizeTo manually set the output size for an item New Scan Info box for Selected Saving a Custom Size To save a custom size settingScan Info BOX Zooming in and OUTTo enlarge and reduce the preview image To set the Scan Manager Pro preferences Setting Scan Manager PRO PreferencesTo create a new proﬁle Creating a NEW Scan Manager PRO ProfileTo delete a proﬁle you created To change a proﬁle you createdProblem The scanner won’t scan. What’s wrong? TroubleshootingProblem How do I uninstall PaperPort? Cleaning the Scanner GlassUninstalling the Visioneer Onetouch Software HOW to Uninstall Your ScannerUninstalling the Paperport Software Visioneer 9120 USB Scanner Specifications Visioneer Onetouch 9120 USB Scanner Installation Guide D E Index Index Index