Visioneer 7300 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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56VISIONEER ONETOUCH 7300 USB SCANNER INSTALLATION GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme ﬁle on your installation CD. The Readme ﬁle contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme ﬁle, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our Web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is the USB cable loose or not plugged in securely? Inspect the USB cable connection. Make sure it is plugged in securely.

•Is the scanner’s status light on? If the light is not on, make sure the USB cable is plugged in securely.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software ﬁles. Try restarting your computer.

•Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon. From the Scanner drop-down list, choose Visioneer Scan Manager Pro.

Problem: During installation I got the error message: PaperPort

Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall the

PaperPort software.

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Contents Visioneer OneTouch Scanner P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Ii Table of Contents Welcome WHAT’S in the BOXVisioneer 7300 USB Scanner Visioneer 7300 USB Scanner What YOU Need DocumentationAn IBM-compatible Pentium PC with VGA or Svga MonitorInstall the Software To install the softwareVisioneer Onetouch 7300 USB Scanner Installation Guide Connect the Scanner To connect the scanner to a USB 1.1 or USB 2.0 portIsioneer Onetouch 7300 USB S Canner Installation Guide Connect the Scanner Check OUT Your Scanner To check the status of the scannerIf the Scanner is not Properly Connected To connect the scannerVisioneer Onetouch 7300 USB Scanner Installation Guide Scanning To scan by pressing a OneTouch button on the scannerVisioneer Onetouch 7300 USB Scanner Installation Guide Scanning Pages in a Book To scan book pagesButton Preconﬁgured Settings About the Onetouch ButtonsScanning from the Button Panel on the Screen To scan from the button panel on the screenScanning from the Paperport Software To scan an item from PaperPortScanning from the Paper Port Software To scan using AutoScan Click AutoScan Use the PaperPort software to work with the image To scan by previewing and adjusting settings manually Scanning from a Computer Running Windows XP or ME To scan an itemVisioneer Onetouch 7300 USB Scanner Installation Guide To select the scanner settings before you scan Configuring the Buttons To open the Conﬁguration dialog box from the shortcut menuAbout the Configuration Dialog BOX To open the Conﬁguration dialog box from the button panelSelect a setting for scanning the item Selecting NEW Options for the Buttons To select new options for a scanner buttonCreating NEW Configurations To create a new conﬁgurationConfiguring the Buttons Visioneer Onetouch 7300 USB Scanner Installation Guide Configuring the Buttons Adjusting Scan Settings and page Settings To adjust the scan settings and page settingsConfiguring the Buttons Setting Preferences To set preferencesConfiguring the Buttons Getting Help Adjusting the Settings in the Scan Manager PRO To adjust a settingClick to close the settings panel Adjusting the Resolution and Sharpness To adjust the resolution and sharpness Adjusting the Brightness and ContrastTo adjust the brightness and contrast Adjusting GAMMA, SATURATION, and Color HUE To use the Sampler buttonsTo adjust the color settings Adjusting Output Size To Auto Trim an item To manually set the output size for an item New Scan Info box for Selected To save a custom size setting Saving a Custom SizeScan Info BOX Zooming in and OUTTo enlarge and reduce the preview image Setting Scan Manager PRO Preferences To set the Scan Manager Pro preferencesCreating a NEW Scan Manager PRO Profile To create a new proﬁleTo change a proﬁle you created To delete a proﬁle you createdCleaning the Scanner Glass Recalibrating the ScannerTo recalibrate the scanner Troubleshooting Problem The scanner won’t scan. What’s wrong?Problem Uninstalling the PaperPort software HOW to Uninstall Your Scanner Uninstalling the Visioneer Onetouch SoftwareUninstalling the Paperport Software Visioneer 7300 USB Scanner Specifications D E AutoCrop Brightness Contrast Creating DeScreen Gamma