TROUBLE SHOOTING
Problem | Cause | Solutions |
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Cannot connect to network | Network down | Check that network is working |
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| between a computer and the |
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| router |
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| Router restricts access to listed | Obtain the Jupiter 6 MAC address |
| MAC addresses | from MENU > SYSTEM |
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| SETTINGS > VIEW SETTINGS |
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| and add to router list. |
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| NOTE: The radio has separate |
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| MAC addresses for wired and |
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| wireless networks; only the |
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| current network adaptor method |
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| address is displayed, but the |
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| other address can be obtained by |
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| changing the first pair of digits |
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| between ‘ 00’ (wireless) and |
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| ‘ 02’ (wired) |
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Cannot connect | Insufficient | Check distance to router; see if a |
to Internet |
| computer can connect to the |
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| network in this location |
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| Unknown encryption method | Change encryption method on |
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| router. The radio supports WEP, |
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| WPA, WPA2 |
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| Unusual network configuration | Setup network manually through |
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| MENU > SYSTEM SETTINGS > |
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| NETWORK > MANUAL |
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| SETTINGS |
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| Firewall preventing access | Check the following ports are |
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| open: UDP and TCP ports 80 and |
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| 123; DNS port 53. Windows |
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| shares: ports 135 – 139 and 445. |
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| Windows Media Player: varies – |
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| |
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| require configuration for UPnP. |
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