Troubleshooting, General Problems | Planet Technology ADE-4000

Appendix A

Troubleshooting

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using ADE-4000 and some possible solutions to them. If you follow the suggested steps and ADE-4000 still does not function properly, contact your dealer for further advice.

General Problems

Question	Can't connect to ADE-4000 to configure it.
1:

Answer 1:	Check the following:
	∙ ADE-4000 is properly installed, LAN connections are OK, and it is
	powered ON.
	∙ Ensure that your PC and ADE-4000 are on the same network
	segment. (If you don't have a router, this must be the case.)
	∙ If your PC is set to "Obtain an IP Address automatically" (DHCP
	client), restart it.
	∙ If your PC uses a Fixed (Static) IP address, ensure that it is using
	an IP Address within the range 10.0.0.3 to 10.255.255.254 and
	thus compatible with ADE-4000's default IP Address of 10.0.0.2.
	Also, the Network Mask should be set to 255.0.0.0 to match ADE-
	4000.
	In Windows, you can check these settings by using Control
	Panel-Networkto check the Properties for the TCP/IP protocol.

Configuration and Internet Access

Question 1 When I enter a URL or IP address I get a time out error.

Answer 1 A number of things could be causing this.

Try the following troubleshooting steps.

∙Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed IP Address, check the Net- work Mask, Default gateway and DNS configured on PC.

∙If the PCs are configured correctly, but still not working, check ADE-4000. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

∙If ADE-4000 is configured correctly, contact your ISP to see if Internet connection is working correctly.

Question 2 If the PPP is disconnected after the Disconnect Timeout and how can I reconnect it?