Samsung Home Theater Troubleshooting for HT-E6500W
Page 61

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

Symptom

Check/Remedy

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

• Keep the iPod software version up to date.

 

• Check the region number of the Blu-ray/DVD disc.

Playback does not start.

Blu-ray/DVD disc purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

Play/Pause button is

• Wipe the disc clean.

pressed.

 

Sound is not produced.

• The home theater does not play sound during fast playback, slow playback,and step motion

 

playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

Sound can be heard only

• On certain Blu-ray/DVD discs, sound is output from the front speakers only.

from a few speakers and not

• Check if the speakers are connected properly.

all 6.

• Adjust the volume.

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Surround Sound is not

produced only if the disc is recorded with 5.1 channel sound.

produced.

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?

The remote control does not

• Are you operating the remote within its operational range and within the proper angle relative to

work.

the sensor?

 

• Are the batteries drained?

 

• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?

• The disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

the picture is shaking.

• A poorly manufactured disc may not be playable.

Audio language and subtitles

• Audio language and subtitles will not work if the disc does not contain them.

do not work.

 

English 61

07 Appendix

HT-E6500W_ZA_0315.indd 61

2012-03-15 오후 4:36:27

Page 60 Page 62
Image 61
Page 60 Page 62
Contents Please register your product at 1CH Blu-rayFCC Note for U.S.A Safety InformationImportant Safety Instructions PrecautionsDisc Storage & Management Handling CautionsThis product does not convert 2D content into 3D Using the 3D FunctionCopyright License Contents Getting Started Disc types and contents your product can playDisk and Format Compatibility Disc types your product cannot playLogos of Discs the product can play Region CodeSupported Formats Music File SupportAAC Video File SupportMpeg MPEG4 SP, ASP Advanced Video Codec High DefinitionCheck for the supplied accessories below For Power cord AccessoriesRear Panel Front PanelTour of the Remote Control Remote ControlSetting up the Remote Control Installing batteries in the Remote ControlIf the TV turns off, the setting is complete Remote control will work with Samsung TVs by defaultConnections Connecting the SpeakersPosition of the product Selecting the Listening PositionTX card enables communication between the product Connecting The SpeakersWireless receiver module Speaker ComponentsFront Speaker R Center Speaker SubwooferThis product should be connected with the SWA-5000 only Connecting to an iPod/iPhone Connecting the FM AntennaUsing a USB Cable Using a DockSelect either Method 1 or Method Connecting to a TVCable not supplied Red Connecting to External DevicesWhite External DevicesWired Network Connecting to a Network RouterWEP OPEN/SHARED, WPA-PSK TKIP/AES, WPA2-PSK TKIP/AES Initial Settings Procedure SettingsAccess steps may differ depending on the menu you selected Pan-Scan Enter numbers by pressing the number buttons on your remoteHome Screen Buttons on the Remote Control Used for the Settings Menu Accessing the Settings ScreenEnter / Direction Button An itemDisplay Settings Menu FunctionsAudio Network HDMI-CEC SystemSupport Auto Sound Calibration Mode Configuring Your Network ConnectionWired Network Auto Sound CalibrationWired Manual Wireless NetworkGetting the Network Settings Values WpspbcWireless General Manual Wi-Fi Direct Wi-Fi DirectSoft AP AllShare SettingsTo Set the Soft AP Security Key Online Upgrading SoftwareBy USB Click Support on the top rightBy Disc Standby Mode UpgradeBy downloaded Media Play Using the AllShare Play ScreenAllShare Play Screen Playing My List ItemsIPod/iPhone Models You Can Use With This Product Playing Files on a USB Storage Device or iPod/iPhoneOptions on the Function Screen Function ScreenPlaying Commercial Audio Discs Playing Commercial Video DiscsUsing the AllShare Network Function Playing a Disc with User Recorded ContentTo Download the AllShare Software Smart Phone Controlling Video Playback Buttons on the Remote Control used for Video PlaybackDisc Menu Title MenuMenu that appears only when a BD/DVD Disc is playing Using the Tools MenuMenu that appears only when a file is playing BonusviewControlling Music Playback Buttons on the Remote Control used for Music PlaybackRepeating Tracks on an Audio CD Shuffling Tracks on an Audio CDControlling Photo Playback RippingUsing the Tools Menu when a File Is Highlighted Send Login / OutWant to upload Then press the E buttonSetting Mono/Stereo Using Buttons on the Remote ControlPresetting Stations Using the Special Effects Remote Control ButtonsMovie Adds realism to a movie soundtrack Dolby Pro LogicMatrix Select to hear multi channel surround sound Using Smart Hub Network ServicesSmart Hub at a Glance On the Download Center page, click the Manuals tabWeb Browser at a Glance Using the Web BrowserBD-LIVE Using Disc to DigitalPlaying a Registered Disc to Digital Movie Registering a DVD Movie in Disc to DigitalAdditional Information AppendixBD Wise Samsung Products only Hdmi audio SettingsPlaying back a USB Storage Device AllShare PlayIpod Function mode switches as followsBD/DVD  D. in  AUX  R. Ipod  HDMI1  HDMI2  FM Resolution according to the output mode PCM Digital Output SelectionBitstream Re-encoded Hdmi supported AV receiverTroubleshooting Are you using a disc that does not contain menus? Symptom Check/RemedyUsing the Reset function will erase all stored settings Level passwordRepairs Specifications H x D WeightsFrequency range 140Hz~20kHz Center 14.17 x 2.93 x 2.69 inchesRovi Flow-Down License Terms Terms of Use Limited Warranty to Original Purchaser AH68-02463A-01 Questions or COMMENTS?
Top Page Image Contents