Samsung HTE6500WZA, HT-E6500W user manual Repairs

Symptom	Check/Remedy
AllShare Play function
I can see folders shared	• AllShare Play shows only files corresponding to the Photo, Music, and Movie categories.
through AllShare Play,	Files that do not correspond to these categories may not be displayed.
but I cannot see the files.
Video is played intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the network is not overloaded.
	• The wireless connection between the server and the product is unstable.
	Check the connection.
The AllShare Play connection	• IP address under the same subnetwork should be unique, otherwise IP collision can
between the TV and PC is	results in such a phenomenon.
unstable.	• Check if you have a firewall enabled.
	If so, disable the firewall function.
BD-LIVE
I cannot connect to the	• Test whether the network connection is active by using the Network Status function.
BD-LIVE server.	• Check whether a USB memory device is connected to the product.
	• The memory device must have at least 1GB of free space to accommodate the BD-LIVE
	service.
	You can check the available size in BD Data Management. (See page 56)
	• See if the BD-LIVE Internet Connection option is set to Allow(All).
	• If all above fails, contact the contents provider or update to the latest firmware.
When using the BD-LIVE	• The memory device must have at least 1GB of free space to accommodate the BD-LIVE
service, an error occurs.	service.
	You can check the available size in BD Data Management. (See page 56)

NOTE

When the factory default settings are restored, all stored user BD data will be deleted.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair center and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your product.

We recommend you read this manually thoroughly, search for a solution on line at www.samsung. com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your product.

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07 Appendix

HT-E6500W_ZA_0315.indd 63 2012-03-15 오후 4:36:28