Symantec Security Expressions Server manual Contacting Technical Support

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Technical Support

Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

Symantec’s maintenance offerings include the following:

•A range of support options that give you the flexibility to select the right amount of service for any size organization

•Telephone and Web-based support that provides rapid response and up-to-the-minute information

•Upgrade assurance that delivers automatic software upgrade protection

•Global support that is available 24 hours a day, 7 days a week

•Advanced features, including Account Management Services

Contacting Technical Support

Customers with a current maintenance agreement may contact Technical Support at altiris.support@symantec.com.

Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem.

When you contact Technical Support, please have the following information available:

•Product release level

•Hardware information

•Available memory, disk space, and NIC information

•Operating system

•Version and patch level

•Network topology

•Router, gateway, and IP address information

•Problem description:

•Error messages and log files

•Troubleshooting that was performed before contacting Symantec

•Recent software configuration changes and network changes

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Contents SecurityExpressions Server User Guide Page Table Of Contents Page Table Of Contents Page Vii Page Contacting Us Page Contacting Technical Support Technical SupportPage SecurityExpressions Console Other ProductsPage About SecurityExpressions Audit & Compliance Server OverviewPage How to Audit your Local Computer Self-Service AuditWhat is Self-Service Auditing? Self-Service Audit AgreementDisplays on the page. No detailed audit results appear Pages with Role Settings Configure ServersAbout Server Configuration Local Server SettingsDatabase Connection SetupViewing Audit Results Windows 2000 Servers Secure ConnectionCreating Credential Stores Click OK on the Default Web Site Properties windowCredential Store User Site Preferences Enable Web ServicesSecurityExpressions Console Credential Stores Software RegistrationAccess Item Rights Global Machine List Access User RolesCheck the Synchronize with a policy file library box Policy File LibraryLibrary Synchronization How System Scores are Calculated About Policy FilesTarget Options Agent & Service ConfigurationDefault method for remote execution on Windows SSH Agent Authentication Database Cleanup Add Task Update TaskCancel PoliciesClick Use the Following Agreement Agent DownloadsSite Preferences Allow Remediation Page Policies Table What is Audit-on-Connect?Audit-On-Connect PoliciesPage Adding Policies Editing Policies Deleting Policies Configuring with Run-Time Policy VariablesPage Add a New Scope ScopesScopes Page Edit a Scope Scopes Table Supported Operators Deleting ScopesDNS Domain Name Scopes Expression ScopesDetection Method Scopes Supported FunctionsOrg Unit Scopes Notifications Editing Notifications Creating New Command NotificationsCreating New Email Notifications Click Add NewClick Add New Creating New Command Notifications Notification Variables Deleting NotificationsAdding Exceptions ExceptionsExceptions Exceptions Table Column DescriptionConnection Monitors Specify Password and Encrypted PasswordConnection Monitors Deleting ExceptionsEnabling Connection Monitors Configuring Connection MonitorsRemove IP Range Section Connection Monitor Configuration FileOptions DefaultActive Directory Active Directory Connection Monitor only Processing the Configuration FileConfiguration File Syntax Slow Links NetworkInitial Token Trace Route InformationNetwork Admissions Control Unmanaged SystemsRedirection Web HealthyQuarantined/Unknown Reaudit if quarantinedAudit on Connect Tracing Audit on Connect TracingRedirection Web Page Behavior Page Page Audit-On-Schedule What is Audit-on-Schedule?Page Adding Policies Editing Policies Deleting Policies Page Notifications Click Add New Click Add New Deleting Notifications My Machine Lists My Machine ListsEditing Machine Lists Adding Machine ListsScheduled Tasks Scheduled TasksDeleting Machine Lists Editing Global Machine ListsAdding Scheduled Tasks Basic SettingsSchedule Settings Hosts Not Connected Settings Credentials Settings Other Options SettingsEditing Scheduled Tasks Windows Group AccessSchedule Settings Notifications Other Options Settings Deleting Scheduled Tasks Page Adding a New Audit-On-Connect Report Profile View Audit-On-Connect ActivityBrowse Audit-On-Connect Activity Audit-On-Connect Activity Table Column DescriptionDeleting Report Profiles Editing Report ProfilesAudit-On-Connect Exceptions Report Audit-On-Connect Error Log ReportPage Adding a New Audit Results Report Profile View Audit ResultsBrowse Audit Results Page Deleting Audit Report Results Profiles Scheduled Audits Log ReportAdding Custom Reports to the Server Application Editing Audit Report Results ProfilesPage Glossary Page Index ConfigureIP address 33, 44, 45 Rule weights