SUPER MICRO Computer X8SIL-V Troubleshooting Procedures, Before Power On, No Power, No Video

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that the Standby PWR LED (LE1) is not lit. (Note: If LE1 is on, the onboard power is on. Be sure to unplug the power cable before installing or removing the components.)

2.Make sure that there are no short circuits between the motherboard and chas- sis.

3.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse. Also, be sure to remove all add-on cards.

4.Install a CPU and heatsink (be sure that it is fully seated) and then connect the chassis speaker and the power LED to the motherboard. Check all jumper settings as well.

No Power

1.Make sure that there are no short circuits between the motherboard and chas- sis.

2.Make sure that all jumpers are set to their default positions.

3.Check if the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to make sure that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on, but you have no video--in this case, you will need to remove all the add-on cards and cables first.

3-1

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Contents X8SIL X8SIL-F X8SIL-V Page About This Motherboard Manual Organization Conventions Used in the ManualContacting Supermicro EuropeAsia-Pacific Table of Contents Troubleshooting Introduction Main Setup Advanced Setup Configurations Installing DriversChecklist OverviewMotherboard Image X8SIL-F Shown Motherboard Layout VGA111 121 131 141 151 X8SIL/X8SIL-F/X8SIL-V Headers/Connectors Number Description Description Color/State StatusMotherboard Features Power Configuration Devices USB Devices X8SIL-F/X8SIL-V OnlyKeyboard/Mouse Serial COM PortsDimensions CD UtilitiesOther Block Diagram RoHS 6/6 X8SIL/X8SIL-F/X8SIL-V System Block DiagramIntel 3400/3420 Chipset Features Chipset OverviewPower Configuration Settings PC Health MonitoringPower Supply Slow Blinking LED for Suspend-State IndicatorBios Support for USB Keyboard Main Switch Override MechanismSuper I/O ISCSI SupportOverview of the Nuvoton BMC Controller Precautions Static-Sensitive DevicesUnpacking Processor and Heatsink Installation Installing the LGA1156 ProcessorPage Page Installing a Passive CPU Heatsink Removing the Heatsink Installing an Active Fan CPU Heatsink Page Active Heatsink Removal Installing DDR3 Memory Dimm InstallationMemory Support Memory Population Guidelines DDR3 ECC Registered Rdimm Memory SupportPopulated Any combination Per Channel Installing and Removing DIMMs To RemovePossible System Memory Allocation & Availability Motherboard Installation Tools NeededLocation of Mounting Holes Installation Instructions Connectors/IO Ports Back Panel Connectors and IO PortsATX PS/2 Keyboard and PS/2 Mouse Ports MouseKeyboard Keyboard Purple Mouse GreenUniversal Serial Bus USB DefinitionsEthernet Ports NC No Connection LAN1 LAN2 Ipmi Dedicated LAN X8SIL- F onlySerial Ports COM1 COM2Video Connector VGAJF1 Header Pins Front Control PanelPower LED Front Control Panel Pin DefinitionsOverheat OH/Fan Fail OH/Fan FailReset Button Power ButtonReset Button PWR Button Connecting Cables ATX Main PWR & CPU PWR ConnectorsRequired Pin ATX Main PWR Pin Processor PWRFan Headers Chassis IntrusionInternal Buzzer SpeakerTPM Header Internal Buzzer Speaker Header TPM HeaderOnboard Power LED Power Supply I2C ConnectorDOM PWR Connector Sgpio 0/1 Headers Two T-SGPIO Serial-Link General PurJumper Settings LAN Port Enable/DisableLAN Port 1 Enable B. LAN Port 2 Enable Explanation of JumpersPCI Slot SMB Enable Cmos ClearClear Cmos JI2C1 JI2C2 VGA Enable Energy Saving EnableVGA Enable Energy Saving Enable BMC Enable BP USB 0/1 Wake-up BMC EnableUSB Wake-Up Onboard Indicators LAN 1/LAN 2 LEDsIpmi Dedicated LAN LEDs LAN PortIpmi Heartbeat LED X8SIL-F Only Unsupported Memory LEDSata and Floppy Drive Connections Sata ConnectionsFloppy Connector P O R T a N T Note on X8SIL-F motherboardsFloppy Troubleshooting Procedures Before Power OnNo Power No VideoTechnical Support Procedures Memory ErrorsLosing the System’s Setup Configuration Frequently Asked Questions Question How do I update my BIOS?Question What type of memory does my motherboard support? Question Whats on the CD that came with my motherboard? Page Battery Removal and Installation Battery RemovalBattery Installation Returning Merchandise for Service Page Starting Bios Setup Utility How To Change the Configuration DataIntroduction Main Setup How to Start the Setup UtilitySystem Time/System Date ProcessorSystem Memory Advanced Setup Configurations BOOT FeatureWait For F1 If Error Power Button FunctionRestore on AC Power Loss Hit Del Message DisplayHardware Prefetcher Available when supported by the CPU Processor & Clock OptionsCPU Ratio Clock Spread SpectrumActive Processor Cores Intel Eist TechnologyC1E Support Intel C-STATE TechAdvanced Chipset Control SATA / Floppy Configuration IDE Detect Timeout sec LBA/Large ModePIO Mode TypeDMA Mode A.R.T. For Hard disk drivesPCI/PnP Configuration Super IO Device Configuration Remote Access ConfigurationHardware Health Configuration System Temperature CPU TemperatureFan Speed Control Modes ACPI Configuration Trusted Computing IPMI Configuration X8SIL-F Only Event Log Configuration Intel TXT LT Configuration Intel TXT InitializationSecurity Settings Supervisor PasswordUser Password Change Supervisor PasswordBoot Settings Boot Device PriorityBoot Sector Virus Protection Retry Boot Devices Exit OptionsRemovable Drives CD/DVD DrivesLoad Optimal Defaults Load Fail-Safe DefaultsDiscard Changes and Exit Discard ChangesX8SIL/X8SIL-F/X8SIL-V Appendix a Post Error Beep Codes Recoverable Post Error Beep CodesPage Installing Drivers Driver/Tool Installation Display ScreenConfiguring SuperDoctor SuperDoctor III Interface Display Screen-II Remote Control Page Recovery Process from a USB Device/Drive Recommended Method Part 1 Boot Sector Recovery ProcessRecovery Process from an IDE/SATA Atapi Disc Drive Part 2 Bios Reprogramming Re-Flashing
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X8SIL-V, X8SIL-F, X8SIL specifications

SUPER MICRO Computer X8SIL, X8SIL-F, and X8SIL-V are advanced server motherboards designed to meet the demanding needs of today's data centers and enterprise environments. These motherboards from Supermicro deliver exceptional performance, scalability, and reliability, making them suitable for a wide range of applications, including virtualization, cloud computing, and database management.

One of the main features of the X8SIL series is its compatibility with Intel's Xeon 5500 and 5600 series processors. This allows users to harness the power of multi-core technology, ensuring optimal performance for both single-threaded and multi-threaded applications. With support for up to 144GB of DDR3 ECC memory, the X8SIL motherboards provide ample memory bandwidth, enhancing the overall system performance and efficiency.

The X8SIL-F variant includes an integrated IPMI (Intelligent Platform Management Interface) feature, which enables remote management and monitoring of the system. This technology allows IT administrators to proactively manage server health, perform remote troubleshooting, and ensure minimal downtime. Additionally, the X8SIL-F supports Supermicro's Green Computing technology, which helps reduce power consumption and enhance energy efficiency, leading to lower operational costs.

In terms of storage, the X8SIL series offers multiple SATA and SAS interface options, facilitating a wide range of storage configurations. The motherboards feature six SATA II ports and optional SAS capabilities, allowing users to implement RAID setups for improved performance and data redundancy. This flexibility in storage solutions is crucial for environments that require high availability and reliability.

The X8SIL motherboard series is equipped with a range of I/O ports, including multiple USB ports, PCI Express slots, and Gigabit Ethernet interfaces. This extensive connectivity ensures that users can easily expand and customize their systems according to specific application needs. The onboard Gigabit Ethernet ports provide fast network access, which is essential for data-intensive workloads.

Furthermore, the X8SIL, X8SIL-F, and X8SIL-V boast an efficient thermal design. These motherboards feature robust heat sinks and fan headers, which help maintain optimal operating temperatures, even under heavy workloads. This thermal efficiency is critical in extending the lifespan of components and ensuring consistent performance.

In summary, SUPER MICRO Computer's X8SIL, X8SIL-F, and X8SIL-V motherboards stand out with their strong performance, advanced management features, flexible storage options, and efficient thermal design. These characteristics make them ideal choices for businesses looking to build reliable and scalable data center solutions.