SUPER MICRO Computer X9SVL-IIF, X9SCM-IIF Troubleshooting Procedures, Before Power On, No Power

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that the Standby PWR LED (LE2) is not on. (Note: If LE2 is on, the onboard power is on. Be sure to unplug the power cable before installing or removing the components.)

2.Make sure that there are no short circuits between the motherboard and chassis.

3.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse. Also, be sure to remove all add-on cards.

4.Install a CPU and heatsink (-be sure that it is fully seated) and then connect the chassis speaker and the power LED to the motherboard. Check all jumper settings as well.

No Power

1.Make sure that there are no short circuits between the motherboard and chassis.

2.Make sure that all jumpers are set to their default positions.

3.Check if the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to make sure that it still supplies ~3VDC. If it does not, replace it with a new one.

3-1

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Contents X9SCM-IIF X9SCL-IIF Page About This Motherboard Manual Organization PrefaceConventions Used in This Manual Headquarters Contacting SupermicroEurope Asia-PacificTable of Contents Vii Chapter Troubleshooting Bios RAID Network Device BBS Priorities, Hard Drive BBS Priorities Appendix a Bios Error Beep Codes Overview ChecklistMotherboard Image X9SCM-IIF Motherboard Image X9SCL-IIF COM2 Motherboard LayoutX9SCM-IIF/X9SCL-IIF Quick Reference X9SCM-IIF/X9SCL-IIF Jumpers Jumper Label Description DefaultConnector Label Description X9SCM-IIF/X9SCL-IIF Headers/ConnectorsCPU Motherboard FeaturesBios System Block Diagram X9SCM-IIF/X9SCL-IIF Block DiagramChipset Overview Intel C202/C204 Express Chipset FeaturesPC Health Monitoring Special FeaturesAcpi Features Power SupplySlow Blinking LED for Suspend-State Indicator Intel Intelligent Power Node Manager NM Advanced Power Management for -F Models OnlySuper I/O Manageability Engine MEOverview of the Nuvoton WPCM450 Controller Standardized Warning Statements Battery Handlingةعناصلا ةمرشلا تاميلعحل اقفو ةلمعحسملا تايراطبلا نم صلخج 製品の廃棄 Product DisposalPrecautions Static-Sensitive DevicesUnpacking Processor and Heatsink Installation Installing the LGA1155 ProcessorLoad Plate Load Lever North Center Edge South Center Edge CPU properly installed Load lever locked Into place Installing a Passive CPU Heatsink Screw#1 Screw#2 Motherboard Mounting HolesHeatsink Bracket Removing the Heatsink Installing an Active Fan CPU Heatsink Page Unplug PWR cord Active Heatsink RemovalInstalling DDR3 Memory Dimm InstallationRemoving Memory Modules Memory Population Guidelines Memory SupportDIMM1B DIMM2A DIMM1APossible System Memory Allocation & Availability DDR3 Unbuffered ECC Udimm MemoryTools Needed Motherboard InstallationLocation of Mounting Holes Philips ScrewdriverInstalling the Motherboard Connectors/IO Ports Back I/O PanelBack I/O Panel PS/2 Keyboard/Mouse Pin Definitions ATX PS/2 Keyboard/Mouse PortsFront Panel USB 2/3, 4/5, 12/13 Pin Definitions Universal Serial Bus USBLAN Ports Pin Definition Ethernet PortsCOM1 COM2 Serial PortsVGA/CRT Pin Definitions Video ConnectorFront Control Panel JF1 Header PinsPower LED Front Control Panel Pin DefinitionsHDD LED Overheat OH/Fan Fail/Front NIC1/NIC2 LAN1/LAN2Power Button Reset ButtonConnecting Cables ATX Main PWR & CPU PWR ConnectorsPin Main PWR Chassis Intrusion Fan HeadersSpeaker Internal BuzzerPower Supply I2C Connector Onboard Power LEDTPM Header Sgpio 1/2 HeadersStand-by Power DOM PWR ConnectorJumper Settings LAN Port Enable/DisableExplanation of Jumpers Clear Cmos PCI Slot SMB EnableWatch Dog Enable VGA EnableUSB Wake-Up BMC EnableBios Recovery ME RecoveryOnboard Indicators LAN1 LAN2Ipmi LAN Power Standby LED Unsupported Memory LEDIpmi Heartbeat LED Sata Connections Sata Connectors Pin DefinitionsPage Troubleshooting Procedures Before Power OnNo Power Memory Errors Losing the System’s Setup ConfigurationNo Video Technical Support Procedures Frequently Asked Questions Page Battery Removal Battery Removal and InstallationProper Battery Disposal Battery Installation Battery Battery Lock Battery HolderReturning Merchandise for Service Page Starting Bios Setup Utility How To Change the Configuration DataIntroduction How to Start the Setup Utility Main SetupSystem Time/System Date ProcessorSystem Memory BOOT Feature Advanced Setup ConfigurationsProcessor & Clock Options Power Technology Hardware Prefetcher Available when supported by the CPUIntel AES-NI EistTurbo Mode Chipset Configuration CPU Bridge ConfigurationCPU C3 Report, CPU C6 Report, CPU 7 Report C1E SupportSouth Bridge Configuration Integrated IO ConfigurationIDE/SATA Configuration IDEAhci RAID PCIe/PCI/PnP ConfigurationBoot Graphics Adapter Priority Super IO Device ConfigurationSerial Port1 Settings/ Serial Port2 Settings Serial Port 1 / Serial PortSerial Port Console Redirection Configuration Console Redirection SettingsCOM0/COM1/SOL Console Redirection High Precision Event Timer ACPI SettingsAcpi Sleep State Whea SupportChange Smbios Event Log Settings Event LogsMeci Metw Erasing Settings Erase SEL Ipmi ConfigurationWhen SEL is Full System Event LogBMC Network Configuration Boot Settings Delete Boot Option Security Settings Administrator PasswordUser Password Save & Exit Options Restore DefaultsSave Changes and Exit Discard Changes and ExitSave As User Defaults Restore User DefaultsBoot Override Beep Code/LED Error Message Description Bios Error Beep CodesPage Driver/Tool Installation Display Screen Installing DriversConfiguring SuperDoctor SuperDoctor III Interface Display Screen-II Remote Control Page An Overview to the Uefi Bios How to Recover the Uefi Bios Image -the Main Bios BlockTo Recover the Main Bios Block Using a USB-Attached Device Page Page