SonicWALL none manual Understanding the Global VPN Client Log

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Understanding the Global VPN Client Log

The SonicWALL Global VPN Client Log window displays messages about Global VPN Client activities. To open the Log Viewer window, click the Log Viewer button on the Global VPN Client window toolbar, or choose View>Log Viewer, or press Ctrl+L.

Peer - The IP address or FQDN of the peer.

Message - Text of the message describing the event.

Type - The type of message (Information, Error, or Warning).

Timestamp - Date and time the message was generated.

You can save a current log to a .txt file. When you save the current log to a file, the Global VPN Client automatically adds a Help Report containing useful information regarding the condition of the SonicWALL Global VPN Client as well as the system it’s running on for troubleshooting. The Help Report information is inserted at the beginning of the log file. See “Generating a Help Report” on page 33 for more information.

Tip! See “Appendix E- Log Viewer Messages” on page 50 for complete listing of Log Viewer messages.

The Log Viewer provides the following features to help you manage log messages:

To save a current log to a .txt file, click the Save button on the toolbar, press Ctrl+S, or choose File>Save. When you save a Log Viewer file, the Global VPN Client automatically adds a report containing useful information regarding the condition of the SonicWALL

Global VPN Client as well as the system it’s running on.

To enable or disable message capturing, click the Capture button on the toolbar, press Ctrl+M, or choose View>Stop Capturing Messages or View>Start Capturing Messages.

To start or stop automatic scrolling of messages to the latest message, click the Auto Scroll button on the toolbar, press Ctrl+T, or choose View>Start Auto Scroll or View>Stop Auto Scroll.

To select all messages, press Ctrl+A or choose Edit>Select All.

To copy log contents for pasting into another application, select the messages you want to copy, then click the Copy button on the toolbar, press Ctrl+C, or choose Edit>Copy.

To clear current log information, click the Clear button on the toolbar, press Crtl+X, or choose Edit>Clear.

To specify the message display level from All Messages to Filtered Messages, click the Filtered Messages button on the toolbar. You can also choose View>Show All Message or View>Show Filtered Messages.

Troubleshooting the SonicWALL Global VPN Client Page 31

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Contents Global VPN Client Administrators Guide Table of Contents Configuring SonicWALL Security Appliances for Managing VPN Connection PoliciesAppendix a Creating and Deploying the Default.rcf File for Appendix B SonicWALL Global VPN Client Installation UsingInstallShield Silent Response File Command Line InterfaceAppendix D Installing the Global VPN Client with a Appendix E- Log Viewer MessagesSonicWALL Global VPN Client Features SonicWALL Global VPN ClientNew Features in SonicWALL Global VPN Client Using the Right Administrator’s Guides About this GuideGlobal VPN Client Enterprise/Global Security Client SonicWALL Global Security Client and Global VPN ClientConventions Used in this Guide Icons Used in this GuideCopyright Notice SonicWALL Pocket Global VPN ClientInstalling the SonicWALL Global VPN Client Limited WarrantyUsing the Setup Wizard Installing the SonicWALL Global VPN Client Adding VPN Connection Policies Understanding VPN Connection PoliciesCreating a VPN Connection Policy Using the New Connection WizardUnderstanding Digital Certificates Select Remote Access or Office Gateway and then click Next Importing a VPN Configuration File Configuring a Dial-Up VPN Connection Launching the SonicWALL Global VPN Client Making VPN ConnectionsAccessing Redundant VPN Gateways Enabling a VPN Connection Connecting changes to ProvisioningEstablishing Multiple Connections Selecting a Certificate Username and Password AuthenticationEntering a Pre-Shared Key Connection Warning Disabling a VPN ConnectionChecking the Status of a VPN Connection Creating a VPN Policy Shortcut Open SonicWALL Global VPN Client Opens the program window Specifying Global VPN Client Launch OptionsManaging the Global VPN Client System Tray Icon Managing VPN Connection Policy Properties GeneralUser Authentication Peers Peer Information Dialog BoxManaging VPN Connection Policy Properties Virtual IP Configuration StatusConnection ActivityManaging VPN Connection Policies Arranging Connection PoliciesRenaming a Connection Policy Deleting a Connection PolicyTroubleshooting the SonicWALL Global VPN Client Managing CertificatesType The type of message Information, Error, or Warning Understanding the Global VPN Client LogConfiguring the Log Configuring Auto-LoggingGenerating a Help Report Accessing Technical Support Uninstalling the SonicWALL Global VPN Client Windows 98 SEViewing Help Topics Double-clickAdd/Remove ProgramsSonicWALL Global VPN Client Licenses Group VPN Connections Supported by Each SonicWALL ModelSelect Global VPN Client from the Applicable Services menu Activating Your SonicWALL Global VPN ClientsDownloading Global VPN Client Software and Documentation Global VPN Client License Support by SonicWALL ModelSoftware License Agreement for Sonicwall Globalvpn Client Exports License Miscellaneous SonicWALL Global VPN Client Support How the Global VPN Client uses the default.rcf FileDeploying the default.rcf File Replace the Existing SonicWALL Global VPN Client.rcf File Creating the default.rcf File Default.rcf File Tag DescriptionsSWClientPolicy version =9.0 FlagsPage Sample default.rcf File SWClientPolicySWClientPolicy version=9.0 Connections Flags PeerPeer Connection Peer Connection Connections /SWClientPolicy Troubleshooting the deafult.rcf File Creating the Silent InstallationPlaying Back the Silent Installation Using Setup.log to Check for ErrorsSetup.exe -s Setup.exe -s -f1path\ResponseFileCommand Line Options Command Line ExamplesAppendix E- Log Viewer Messages Log Viewer MessagesDiffie-Hellman group generator length has not been set Failed to build dead peer detection packet Failed to construct quick mode hash payload Failed to find Oakley group specified in the SA payload Failed to set the Ipsec ESP attributes into the phase 2 SA Is not a valid XAuth status Info Peer certificate missing key value Received invalid message ID notify Sending phase 2 delete for SA lifetime for phase 2 is seconds Received an unencrypted packet when crypto active SonicWALL Global VPN Client 4.0 Administrator’s Guide SonicWALL, Inc Rev C, 10/07

none specifications

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