Sierra VSP 3001 manual Appendix 2 Troubleshooting

Appendix 2: Troubleshooting

Problem	Cause	Remedy
can not	the problem	Please check the VSP-3001network camera, the Hub, the
access the	of Ethernet	Switch and Ethernet indicator. Check their connection if
network	connection	there is any abnormity.
	conflict of IP	Disconnect the Ethernet connection, perform PING. The
camera via
browser	address	success of PING shows a conflict for IP address, so re-assign
		the IP address of VSP-3001network camera is needed.
	The IP	Check if the IP address of VSP-3001network camera is in the
		same subnet with your workstation.
	address is in
	different	1.Click	start>setting>control panel>network
	subnet.	2.Select TCP/IP ADAPTOR, and click Properties .
	There is	3.click	IP address
	problem in	heck the IP address and the subnet mask.
	setting of	Please check carefully the settings such as IP address, subnet
	gateway.	mask, gateway and DNS if the workstation and VSP-3001
		network camera is not in the same subnet. When necessary,
		it will be required to re-assign the IP address of VSP-3001
		network camera in the same subnet.
when the		If the web browser is Internet Explorer, the download for ActiveX
	ActiveX	is required. So, reset the security level of the IE as low level
image does
		Click	Tools menu > Internet Options > Security tab > Custom
not appear		level	. The PC will save the program of ActiveX after reading it,
		so the security level can be set to its original level.
		The frame rate is subject to the following conditions:
image delay	Bandwidth	1 Display mode, resolution, image quality and bandwidth.
	and other	2 Performance of PC, network, theme enviroment(brightness,
	reasons	theme and more)
		3 Overmany users visit the network camera simultaneously
		will prevent the image updating quickly.
		4 For network cameras, if the images update slowly, please
		use Switch instead of HUB.
The power
LED indica-	AC adaptor	Please check the standard AC adaptor and the AC power.
tor does not
light up.
When forge-		Use ARP and PING to re-assign the IP address of network
tting the	Password	camera.
password of		Reset the user name of administrator and the password after
setup page		resetting to factory default. Please refer to chapter 3.
Forget the IP		Use ARP and PING to re-assign the IP address of network
address of	IP address	camera.
network		Reset the user name of administrator and the password after
camera		resetting to factory default. Please refer to chapter 3.

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