SMC Networks AR4505GW manual Appendix a Troubleshooting

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APPENDIX A

TROUBLESHOOTING

This section describes common problems you may encounter and possible solutions to them. The ADSL Router can be easily monitored through panel indicators to identify problems.

Troubleshooting Chart

Symptom	Action

LED Indicators

Power LED is	• Check connections between the ADSL Router,
Off	the external power supply, and the wall outlet.
	• If the power indicator does not turn on when the
	power cord is plugged in, you may have a
	problem with the power outlet, power cord, or
	external power supply. However, if the unit
	powers off after running for a while, check for
	loose power connections, power losses, or
	surges at the power outlet.
	If you still cannot isolate the problem, then the
	external power supply may be defective. In this
	case, contact Technical Support for assistance.

A-1

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Contents Ozenda 11g Wireless Adsl Firewall Router Ozenda 11g Wireless Adsl Firewall Router Table of Contents Configuring the Adsl Router Iii Table of Contents About the Adsl Router Features and BenefitsWireless and Wired LAN Internet AccessApplications Security Shared IP AddressVirtual Server DMZ Host SupportIntroduction Package Contents Chapter InstallationHardware Description System RequirementsRear Panel Front Panel LED IndicatorsISP Settings Connect the SystemConnect the Adsl Line Installing a Full-Rate Connection Phone Line ConfigurationInstalling without a Splitter Installing a Splitterless ConnectionAttach to Your Network Using Ethernet Cabling Connect the Power AdapterConfiguring Client PC TCP/IP Configuration Windows 98/Me Configuring Client PC Internet Explorer Disable Http ProxyConfiguring Client PC Obtain IP Settings from Your Adsl Router Windows NT Windows NT Disable Http Proxy Windows NT Windows Windows Configuring Client PC Windows XP Disable Http Proxy Configuring Your Macintosh Computer Internet Explorer Uncheck all check boxes and click OK Configuring Client PC Chapter Configuring the Adsl Router Navigating the Management Interface Making Configuration ChangesChannel and Ssid Setup WizardParameter Setting VPI/VCI ConfirmParameter Description Parameter Setting Country or ISP Not Listed Enter the Bridging settings provided by your ISP ISP use Bridging Parameter SettingEnter the RFC1483 Bridging settings provided by your ISP ISP use 1483 Bridging Parameter SettingISP use PPPoE Parameter Setting ISP use PPPoA Parameter Setting Enter the 1483 Routing settings provided by your ISP ISP use 1483 Routing Parameter SettingMenu Description Advanced SetupTools System Time SettingsPassword Settings Remote Management DNS WAN ATM PVC Clone MAC Address LAN Wireless Channel and Ssid Security WEP WPA 802.1X NAS-ID Address Mapping NATVirtual Server Special Applications NAT Mapping Table Static Route RouteRIP This method provides very little security as it Routing Table Firewall Access Control Configuring the Adsl Router MAC Filter URL Blocking Schedule Rule Configuring the Adsl Router Intrusion Detection Intrusion Detection Feature Configuring the Adsl Router Stateful Packet Inspection Connection Policy Parameter Defaults DescriptionHigh DoS Criteria and Port Scan CriteriaDMZ Community SnmpTrap Parameters AdslStatus Following items are included on the Adsl status Statistics Tools Configuration ToolsReset Firmware UpgradeInformation StatusMacintosh Finding the MAC address of a Network CardWindows 98/ME Windows NT4/2000/XPAppendix a Troubleshooting Troubleshooting Troubleshooting Chart Troubleshooting Chart Symptom Action Specifications Wiring ConventionsEthernet Cable RJ-45 Port Connection Figure B-1. RJ-45 Ethernet Connector Pin NumbersPin Assignments Straight-Through WiringCrossover Wiring Adsl Cable Figure B-2. RJ-11 Connector Pin NumbersFigure B-3. RJ-11 Pinouts Management Features Physical Characteristics PortsAdsl Features ATM FeaturesModulation Type Security FeaturesLAN Features ApplicationsModulation Rate-Output Power dBm 802.11g 6Mbps 15 dBm Input Power Temperature IECDimensions WeightInternet Standards SafetyIeee Standards Standards Conformance Electromagnetic CompatibilitySpecifications Page June 2004 Revision R01 F0.25