Seagate STCK1000100 manual Troubleshooting, Common Problems and Solutions

6. Troubleshooting

The Seagate Wireless Plus device is a plug and play device. However, in certain situations, the setup process and product usage may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during setup.

Common Problems and Solutions

This section provides suggestions for solving common problems.

It takes awhile for my files to appear in the Seagate Media app or Web browser

The Seagate Wireless Plus device performs a one-time scan of any content you copy to the drive. This scanning process may take a little time if you copy a large amount of data.

If you recently copied content to the Seagate Wireless Plus drive and you don’t see your files: tap the Refresh icon to refresh the files within the Seagate Media app, or Press the Refresh button to update the page you are viewing from a browser.

Can’t connect wirelessly to the Seagate Wireless Plus Device

•Make sure the Seagate Wireless Plus device is disconnected from your computer, powered on and that the Wi-Fi LED is a steady green or blue. Steady green indicates the device is ready to be connected; blue indicates the device is broadcasting.

Tip: The Seagate Wireless Plus device does not broadcast while connected to a computer.

•Make sure to select Seagate Wireless from your device’s wireless network list. If you leave the Seagate Wireless Plus device’s wireless range, your device will disconnect from the Seagate Wireless Plus wireless signal. The wireless range is close to 150 feet. Any obstructions, such as walls between your device and Seagate Wireless Plus, may affect the strength of the signal. You will have to rejoin the network in this case.

•If you know that the Seagate Wireless Plus device is broadcasting, but you can’t connect to it, there may be too many devices connected to Seagate Wireless Plus. You can connect up to eight devices to your Seagate Wireless Plus device at one time; try disconnecting one of the other devices.

•Make sure the Seagate Wireless Plus device is powered on. If Seagate Wireless Plus is powered off, it stops broadcasting and the wireless connection from your device is lost. To reconnect, select “Seagate Wireless Plus” from your device’s wireless network list.

•If you are attempting to stream using a browser, make sure that your device’s wireless connection is enabled. Go to any URL to be redirected to the Seagate Wireless Plus main page.

•Click the Refresh button on your browser.