Seagate STCK1000100 manual Troubleshooting, Common Problems and Solutions

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6. Troubleshooting

Common Problems and Solutions

 

 

6. Troubleshooting

The Seagate Wireless Plus device is a plug and play device. However, in certain situations, the setup process and product usage may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during setup.

Common Problems and Solutions

This section provides suggestions for solving common problems.

It takes awhile for my files to appear in the Seagate Media app or Web browser

The Seagate Wireless Plus device performs a one-time scan of any content you copy to the drive. This scanning process may take a little time if you copy a large amount of data.

If you recently copied content to the Seagate Wireless Plus drive and you don’t see your files: tap the Refresh icon to refresh the files within the Seagate Media app, or Press the Refresh button to update the page you are viewing from a browser.

Can’t connect wirelessly to the Seagate Wireless Plus Device

•Make sure the Seagate Wireless Plus device is disconnected from your computer, powered on and that the Wi-Fi LED is a steady green or blue. Steady green indicates the device is ready to be connected; blue indicates the device is broadcasting.

Tip: The Seagate Wireless Plus device does not broadcast while connected to a computer.

•Make sure to select Seagate Wireless from your device’s wireless network list. If you leave the Seagate Wireless Plus device’s wireless range, your device will disconnect from the Seagate Wireless Plus wireless signal. The wireless range is close to 150 feet. Any obstructions, such as walls between your device and Seagate Wireless Plus, may affect the strength of the signal. You will have to rejoin the network in this case.

•If you know that the Seagate Wireless Plus device is broadcasting, but you can’t connect to it, there may be too many devices connected to Seagate Wireless Plus. You can connect up to eight devices to your Seagate Wireless Plus device at one time; try disconnecting one of the other devices.

•Make sure the Seagate Wireless Plus device is powered on. If Seagate Wireless Plus is powered off, it stops broadcasting and the wireless connection from your device is lost. To reconnect, select “Seagate Wireless Plus” from your device’s wireless network list.

•If you are attempting to stream using a browser, make sure that your device’s wireless connection is enabled. Go to any URL to be redirected to the Seagate Wireless Plus main page.

•Click the Refresh button on your browser.

Seagate Wireless Plus User Guide

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Contents Seagate Wireless Plus User Guide Model 1AYBA2Seagate Wireless Plus User Guide Regulatory Compliance FCC Class B Information Important Note FCC Radiation Exposure StatementBattery Safety Industry CanadaRadiation Exposure Statement Déclaration dexposition aux radiationsSeagate Wireless Plus device is not intended for office use Seagate Wireless Plus User Guide Contents An Overview of Your Seagate Wireless Plus Device Introduction About This GuideSupported Devices Product SpecificationsSupported Web Browsers Hardware Specifications Supported File TypesAbout Seagate Wireless Plus Wi-Fi Security Setting up the Seagate Wireless Plus Device Unpacking Your BoxSet up Your Device Setting up Your Device and Loading ContentLoading Content Disconnecting and Powering On Connecting to Your Seagate Wireless PlusSelect Apple System Preferences Connecting to the Seagate Wireless Plus from a Smartphone Click the Wi-Fi icon at the top of the Seagate Media App Connecting to a network Seagate Wireless Plus User Guide Installing Seagate Media Sync Installing the Seagate Media appViewing and Playing Your Media Searching for Files Playing VideosViewing Photos Photos ScreenTo view a slideshow Playing MusicTo stop playback of a slideshow To control the currently playing song Now Playing ScreenViewing Content in Folders Viewing DocumentsDownloading Content to Your Media Device or Computer Contents of a Selected DeviceCopying and Synchronizing Files Using a Mac Computer Synchronizing Your Files with Seagate Media SyncCopying and Synchronizing Files Using a Windows Computer My Devices Window in Seagate Media Sync Simple Sync Simple iPad SyncCustom Sync Managing Your Connected Drives Restarting Your Seagate Wireless Plus Device To shut down and restart your Seagate Wireless Plus deviceShutting Down the Seagate Wireless Plus Device Restoring Seagate Wireless Plus to its Original SettingsSelect Shut Down Seagate Wireless To restore your Seagate Wireless Plus deviceChanging the Name of Your Seagate Wireless Plus Device Disconnecting From the Seagate Wireless Plus NetworkSetting a Password Select Edit Seagate Wireless NameDeleting Content from Your Seagate Wireless Plus Device Changing the Language of the Seagate Media appUnderstanding the Seagate Wireless Plus Components Power LEDAdapter cable activity lights White blink ActivityCharging the Battery Charging Seagate Wireless PlusTroubleshooting Common Problems and SolutionsSong, video or other file won’t play Finding More Help Album cover art appears in my photo slideshows
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