Seagate STBF500101 manual Song, video or other file won’t play

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6. Troubleshooting

Common Problems and Solutions

 

 

A song, video or other file won’t play

•Make sure that your device supports the file format.

You can copy any file to the GoFlex Satellite drive, however, the device to which you stream your media files will only play or view the formats it supports. Your GoFlex Satellite device does not transcode (convert) the files you copy to the drive. See your device’s specifications for a complete list of supported file types.

If you want to convert video files to different formats so they can be played on your device, you’ll need to transcode the files before copying them to the drive.

I just copied a video file purchased from iTunes® to the GoFlex Satellite device but it won’t play

Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play these videos, you must sync your iPad/iPhone/iPod touch with your iTunes account for the new files to play from your GoFlex Satellite device.

When you choose to play an iTunes purchased video in the GoFlex Media app it will be played from the Safari browser.

I mistakenly reformatted the drive for my Mac

•The GoFlex Satellite device is designed to work with both Windows and Mac operating systems. However, you must install the Seagate GoFlex software (MacInstaller.dmg) to enable file copying from a Mac. If you reformatted the drive by mistake, first return the drive to its original NTFS format and then download the Seagate GoFlex software from www.seagate.com/support/goflexsatellite.

•If you are using Time Machine®, do not allow the program to use the GoFlex Satellite drive for backup. Time Machine will attempt to reformat the GoFlex Satellite drive.

I can’t connect to GoFlex Satellite from my smartphone

Make sure you have selected “GoFlex Satellite” from your wireless network list. For more information, see “Connecting to the GoFlex Satellite Network from a Smartphone” on page 9.

My computer won’t connect to GoFlex Satellite

Make sure to enable your wireless settings and select “GoFlex Satellite” from your wireless network list. For more information, see “Connecting to the GoFlex Satellite Network from a Computer or Browser” on page 9.

The GoFlex Satellite device seems to shut down by itself

Your GoFlex Satellite device includes a power-save feature, which means that it enters a standby state after 5 minutes of inactivity. Your GoFlex Satellite device automatically returns to active mode whenever someone attempts to access the device.

GoFlex Satellite™ User Guide

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Contents GoFlex Satellite User Guide GoFlex Satellite User Guide Regulatory Compliance FCC Class B Information Important Note FCC Radiation Exposure StatementRadiation Exposure Statement Battery SafetyIndustry Canada Déclaration dexposition aux radiationsGoFlex Satellite User Guide GoFlex Satellite User Guide Contents An Overview of Your GoFlex Satellite Device Introduction About This GuideProduct Specifications Supported DevicesSupported Web Browsers For iPads Hardware SpecificationsSupported File Types For Laptops, Tablets, and SmartphonesAbout GoFlex Satellite Wi-Fi Security Setting up the GoFlex Satellite Device Unpacking Your BoxSet up Your Device Connecting Your GoFlex Satellite Device to Your ComputerSetting up Your Device and Loading Content Loading ContentDisconnecting and Powering On Connecting to Your GoFlex Satellite NetworkGoFlex Satellite User Guide Connecting to the GoFlex Satellite Network from a Smartphone Select Apple System PreferencesInstalling Seagate Media Sync Installing GoFlex Satellite appsInstalling the GoFlex Media app Enjoying Your Videos, Photos, and MusicSearching for Files Playing VideosTo search for a file from a browser To play a video To pause a videoViewing Photos To stop playback of a videoTo view a slideshow To stop playback of a slideshowPlaying Music Music ViewTo control the currently playing song To pause the currently playing song, tap the buttonViewing Documents Documents ScreenViewing Content in Folders Viewing Files on a Partitioned DriveDownloading Content to Your Media Device or Computer Rearranging Files in the appCopying and Synchronizing Files Using a Mac Computer Synchronizing Your Files with Seagate Media SyncUsing Automatic Sync Seagate Media Sync for MacCopying and Synchronizing Files Using a Windows Computer Simple iPad SyncSimple Sync Custom Sync Managing Your Connected Drives Seagate Media SyncChanging the Seagate Advisor Setting Viewing Device InformationManaging Your GoFlex Satellite Device Resetting Your GoFlex Satellite DeviceSelect Settings, and then select Restart Satellite Restarting Your GoFlex Satellite DeviceSelect Restore All Settings. Or Restoring GoFlex Satellite to its Original SettingsTo restore your GoFlex Satellite device Shutting Down the GoFlex Satellite DeviceUpdating GoFlex Satellite Software Disconnecting From the GoFlex Satellite NetworkSetting a Password Changing the Name of Your GoFlex Satellite DeviceDeleting Content from Your GoFlex Satellite Device Changing the Language of the GoFlex Media appPower LED An Overview of Your GoFlex Satellite DeviceUnderstanding the Components of Your GoFlex Adapter cable activity lights White blink ActivityCharging the Battery Charging GoFlex SatelliteTroubleshooting Common Problems and SolutionsCan’t connect wirelessly to the GoFlex Satellite Device Can’t connect to GoFlex Satellite from my smartphone Song, video or other file won’t playMistakenly reformatted the drive for my Mac My computer won’t connect to GoFlex SatelliteFinding More Help Album cover art appears in my photo slideshows
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