Seagate STBF500101 manual Troubleshooting, Common Problems and Solutions

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6. Troubleshooting

Common Problems and Solutions

 

 

6. Troubleshooting

The GoFlex Satellite™ device is a plug and play device. However, in certain situations, the setup process and product usage may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during setup.

Common Problems and Solutions

This section provides suggestions for solving common problems.

It takes awhile for my files to appear in the GoFlex Media app or Web browser

The GoFlex Satellite device performs a one-time scan of any content you copy to the drive. This scanning process may take a little time if you copy a large amount of data.

If you recently copied content to the GoFlex Satellite drive and you don’t see your files: “Pull up” the screen or click Check for latest content to refresh the files within the GoFlex Media™ app, or click the refresh button to update the page you are viewing from a browser.

Can’t connect wirelessly to the GoFlex Satellite Device

•Make sure the GoFlex Satellite device is disconnected from your computer, powered on and that the Wi-Fi LED is a steady green or blinking blue. Steady green indicates the device is ready to be connected; blinking blue indicates the device is broadcasting.

Tip: The GoFlex Satellite device does not broadcast while connected to a computer.

•Make sure to select GoFlex Satellite from your device’s wireless network list. If you leave the GoFlex Satellite device’s wireless range, your device will disconnect from the GoFlex Satellite wireless signal. The wireless range is close to 150 feet. Any obstructions, such as walls between your device and GoFlex Satellite, may affect the strength of the signal. You will have to rejoin the network in this case.

•If you know that the GoFlex Satellite device is broadcasting, but you can’t connect to it, there may be too many devices connected to GoFlex Satellite. You can connect three or more devices to your GoFlex Satellite device at one time.

•Make sure the GoFlex Satellite device is powered on. If GoFlex Satellite is powered off, it stops broadcasting and the wireless connection from your device is lost. To reconnect, select “GoFlex Satellite” from your device’s wireless network list.

•If you are attempting to stream using a browser, make sure that your device’s wireless connection is enabled. Go to any URL to be redirected to the GoFlex Satellite main page. You can also type www.goflexsatellite.com in the browser’s address bar to connect to your GoFlex Satellite network.

•Click the Refresh button on your browser.

GoFlex Satellite™ User Guide

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Contents GoFlex Satellite User Guide GoFlex Satellite User Guide Important Note FCC Radiation Exposure Statement Regulatory Compliance FCC Class B InformationIndustry Canada Battery SafetyRadiation Exposure Statement Déclaration dexposition aux radiationsGoFlex Satellite User Guide GoFlex Satellite User Guide Contents An Overview of Your GoFlex Satellite Device About This Guide IntroductionSupported Web Browsers Product SpecificationsSupported Devices Supported File Types Hardware SpecificationsFor iPads For Laptops, Tablets, and SmartphonesAbout GoFlex Satellite Wi-Fi Security Unpacking Your Box Setting up the GoFlex Satellite DeviceSetting up Your Device and Loading Content Connecting Your GoFlex Satellite Device to Your ComputerSet up Your Device Loading ContentConnecting to Your GoFlex Satellite Network Disconnecting and Powering OnGoFlex Satellite User Guide Select Apple System Preferences Connecting to the GoFlex Satellite Network from a SmartphoneInstalling the GoFlex Media app Installing GoFlex Satellite appsInstalling Seagate Media Sync Enjoying Your Videos, Photos, and MusicTo search for a file from a browser Searching for FilesPlaying Videos To pause a video To play a videoTo stop playback of a video Viewing PhotosTo stop playback of a slideshow To view a slideshowMusic View Playing MusicTo pause the currently playing song, tap the button To control the currently playing songDocuments Screen Viewing DocumentsViewing Files on a Partitioned Drive Viewing Content in FoldersRearranging Files in the app Downloading Content to Your Media Device or ComputerSynchronizing Your Files with Seagate Media Sync Copying and Synchronizing Files Using a Mac ComputerSeagate Media Sync for Mac Using Automatic SyncSimple Sync Copying and Synchronizing Files Using a Windows ComputerSimple iPad Sync Custom Sync Seagate Media Sync Managing Your Connected DrivesViewing Device Information Changing the Seagate Advisor SettingSelect Settings, and then select Restart Satellite Resetting Your GoFlex Satellite DeviceManaging Your GoFlex Satellite Device Restarting Your GoFlex Satellite DeviceTo restore your GoFlex Satellite device Restoring GoFlex Satellite to its Original SettingsSelect Restore All Settings. Or Shutting Down the GoFlex Satellite DeviceSetting a Password Disconnecting From the GoFlex Satellite NetworkUpdating GoFlex Satellite Software Changing the Name of Your GoFlex Satellite DeviceChanging the Language of the GoFlex Media app Deleting Content from Your GoFlex Satellite DeviceUnderstanding the Components of Your GoFlex Power LEDAn Overview of Your GoFlex Satellite Device White blink Activity Adapter cable activity lightsCharging GoFlex Satellite Charging the BatteryCan’t connect wirelessly to the GoFlex Satellite Device TroubleshootingCommon Problems and Solutions Mistakenly reformatted the drive for my Mac Song, video or other file won’t playCan’t connect to GoFlex Satellite from my smartphone My computer won’t connect to GoFlex SatelliteAlbum cover art appears in my photo slideshows Finding More Help
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