Samsung AH68-02302R user manual Other information, Troubleshooting

Page 65

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

	Symptom	Check/Remedy

	I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
		• Turn off the power and then turn it back on.

	The iPod fails to connect.	• Check the condition of the iPod connector and Dock.
		• Keep the iPod S/W version up to date.

	Playback does not start.	• Check the region number of the BD/DVD.
		BD/DVD discs purchased from abroad may not be playable.
		• CD-ROMs and DVD-ROMs cannot be played on this Product.
		• Make sure that the rating level is correct.

	Playback does not start	• Are you using a deformed disc or a disc with scratches on the surface?
	immediately when the	• Wipe the disc clean.
	Play/Pause button is pressed.

	Sound is not produced.	• No sound is heard during fast playback, slow playback, and step motion playback.
		• Are the speakers connected properly? Is the speaker setup correctly customized?
		• Is the disc severely damaged?

	Sound can be heard only from a	• On certain BD/DVD discs, sound is output from the front speakers only.
	few speakers and not all 6.	• Check if the speakers are connected properly.
		• Adjust the volume.
		• When listening to a CD, radio or TV, sound is output to the front speakers only.
		Select "PRO LOGIC II" by pressing		PL II (Dolby Pro Logic II) on the remote
		control to use all six speakers.

	Dolby Digital 5.1 CH Surround	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is
	Sound is not produced.	produced only if the disc is recorded with 5.1 channel sound.
		• Is the audio language correctly set to Dolby Digital 5.1-CH in the information
		display?

	The remote control does not work.	• Is the remote control being operated within its operational angle and distance ranges?
		• Are the batteries drained?
		• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?

	• Disc is rotating but no	• Is the TV power on?
	picture is produced.	• Are the video cables connected properly?
	• Picture quality is poor and	• Is the disc dirty or damaged?
	• Picture quality is poor and	• A poorly manufactured disc may not be playable.
	picture is shaking.	• A poorly manufactured disc may not be playable.
	picture is shaking.
	Audio language and subtitles do	• Audio language and subtitles will not work if the disc does not contain them.
	not work.
	Menu screen does not appear	• Are you using a disc that does not contain menus?
	even when the menu function is
	selected.

06 Other information

English 65

Image 65

Contents 1CH Blu-ray Home Theater System English Safety InformationSafety Warnings English Important Safety Instructions Precautions Viewing TV using 3D functionDisc Storage Holding discsHandling and Storing Discs LicenseContents Software Upgrade Power On/Off SoundUsing the Search and Skip Functions Using the Tools buttonBlu-ray Disc Features Product FeaturesKey features of your new Blu-ray Home Theater Getting StartedMKV Icons that will be used in manualBlu-ray Disc Compatibility Disc Types and CharacteristicsDiscs that cannot be played DVD-RAMDisc Types Region codeDisc Format Video File Support Supported File FormatsMusic File Support AC3USB Host Speciﬁcation AccessoriesDescription Front PanelRear Panel On the product and also several Press this to use the Tools menuSelect on-screen menu items Setting the Remote Control TV Brand Code ListIf the TV turns off, the setting is complete  The remote control will work with Samsung TVs by defaultSpeaker Components Connecting the SpeakersConnections Red Connecting The SpeakersCenter Speaker Front Speaker R Connecting the Optional Wireless Receiver Module Wireless Receiver Module SWA-5000Wireless Receiver Module TX cardConnections Connecting External Devices/your TV via Hdmi Hdmi OUT Connecting to a TV with an Hdmi Cable Best QualityDVD or Blu-ray Player HdmiHdmi Auto Detection Function Connecting the FM AntennaConnect the FM antenna supplied to the FM 75Ω Coaxial jack  This product does not receive AM broadcastsResolution is actually Connecting the Video Out to your TVMethod 1 Component Video Better Quality Method 2 Composite Video Good QualityAUX Connecting an External Analog Component Optical Connecting an External Digital ComponentConnecting Audio from External Components Optical Cable not supplied Set-Top Box RedRouter Broadband modem Service Connecting to the NetworkBroadband modem With integrated router Service Wireless LAN Adapter Wireless NetworkBefore Starting Initial Settings SetupPress the Enter button to Start Press the OK buttonSetting the Menu TV Screen Size 3D ModeDisplay BD Wise is Samsungs latest inter-connectivity feature ResolutionBD Wise Samsung Products only NormalSetup Resolution according to the output modeBlu-ray Disc playback Output Hdmi / connected DVD playback Output Hdmi / connectedStill Mode Progressive ModeHdmi Format Movie Frame 24 FsAudio Speaker SettingLevel DistanceMusical Room Calibration Musical Room Calibration SettingEQ Optimizer Hdmi AudioDigital Output Selection Digital OutputBitstream OpticalDynamic Range Control Initial SettingsAV Sync Internet@TV Screen SizeDivXR Registration ClockDivXR Deactivation Set time-related functionsWired Network Network SettingsNetwork Setup Setting Up the Wireless Network Connection PBC WPS Wireless NetworkUse the number buttons to enter numbers When done, press the Blue D button onEnter button BD-LIVE Internet Connection Network StatusNetwork Test LanguagePower On/Off Sound Change PasswordParental Rating BackgroundYou can also update software in two other ways Software UpgradeContact Samsung SupportBasic Functions Using the Disc MenuPlayback Disc StructureUsing the Popup Menu Using the Title MenuPlaying the Title List Searching for a Desired SceneStep Motion Play Slow Motion PlayRepeat the Title or Chapter Repeat the SectionMoving to a Desired Scene Directly Using the Tools buttonSelecting the Audio Language Selecting the Subtitle LanguageSetting the Bonusview Selecting the Picture SettingChanging the Camera Angle Caption FunctionListening to Music Buttons on the Remote Control used for Music PlaybackENTERtrack. button Plays and pauses the selected Pause button Pauses playbackPlaylist Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Audio CD CD-DA/MP3 Screen Elements MP3Sound Mode DSP Digital Signal Processor FunctionSFE Sound Field Effect Mode Using the Tools button Dolby Pro Logic II ModePlaying a Jpeg Disc Playing back a PictureUsing the buttons on the home theater Using buttons on the Remote ControlPlaying Back a USB Storage Device Listening to RadioPresetting Stations Setting Mono/StereoUsing an iPod Listening to MusicWatching a Movie Getting Started with Internet@TV Network ServicesUsing Internet@TV If this occurs, check the Internet connection and try again Using the On-Screen KeypadAccount Login SettingsSystem Setup Internet@TV IDInternet@TV Services Available Service ManagerSamsung AppS PropertiesSoftware Upgrade Notiﬁcation Using the AllShare FunctionAllShare Program at a Glance Menu BarDisplayed Depending on the server functionClick Share from the menu bar  To use the AllShare function, please place bothOther information TroubleshootingTo the default values Using the Reset function will erase all stored settingsThen press the Power button Feature is not available at the momentAn error occurs BD-LIVE service BD-LIVE serviceﬁles Displayed OverloadedIndex Speciﬁcations Weights Dimensions W x H x D Surround 3.54 x 5.57 x 2.7 inchesSurround 1.28 Ibs 140Hz~20kHz 40Hz ~ 160HzLimited Warranty to Original Purchaser Mexico Area Contact Centre  Web Site ` North America CanadaNicaragua 00-1800-5077267 Honduras 800-7919267 Ecuador 800-10-72677267864 Code No. AH68-02302RChallenger Road Ridgeﬁeld Park