Seagate ST9816AG manual Technical support services, SeaBOARD

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Marathon 810 Installation Guide, February 1996

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Technical support services

If you need assistance installing your drive, consult your dealer. Your dealer is familiar with system configurations and can help you with system conflicts and other technical issues.

If you need additional assistance with your Seagate drive or other Seagate products, you can call SeaBOARD®, SeaFAX®, Seagate Technical Support FAX, SeaFONE®or SeaTDD™. Seagate tech- nical support is also available on CompuServe and through the internet.

SeaBOARD

Using a modem, you can access documentation, drive speci- fications and jumper settings for Seagate’s entire product line. You can also download software for installing and analyzing your drive.

SeaBOARD is available 24 hours daily. It supports communi- cations up to 9,600 baud. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). Sea- BOARD phone numbers are listed in the following table.

Location

Modem number

United States

408-438-8771

England

44-1-62-847-8011

France

(+33 1) 48 25 35 95

Germany

49-89-140-9331

Singapore

65-292-6973

Thailand

662-531-8111

Australia

61-2-756-2359

Korea

82-2-556-7294

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Contents Marathon 810 ST9816AG ATA Interface Drive Contents Read before you begin Configuring the drive Hardware ConfigurationMounting the drive Attaching cablesPin About Disk Manager software Software and system configurationCreating a blank bootable diskette Configuring your system Bios Installing Disk Manager Booting from a diskette Partitioning Manual formatting and partitioningPage General troubleshooting procedures Installation troubleshootingPage Specific Troubleshooting Procedures At startup, the message HDD controller failure appears Marathon 810 Installation Guide, February Page Compatibility notes SeaBOARD Technical support servicesLocation Telephone number Seagate’s internet connections Seagate 2.5-inch drive and approved packing materials Storing and shipping your drivePage Page