Seagate ST980825AS, ST96023AS Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support

 

 

Call Center

Toll-free

Direct dial

 

USA, Canada,

 

 

 

and Mexico

1-800-SEAGATE

+1-405-324-4700

 

Data Recovery Services

 

 

 

Call Center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

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Momentus 7200.1 SATA Product Manual, Rev. B

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Contents Momentus 7200.1 Sata ST910021AS ST980825AS ST96023AS ST94015ASPage Contents Momentus 7200.1 Sata Product Manual, Rev. B List of Figures Page Introduction About the Serial ATA Sata interface Drive specifications Specification summary tableTrack-to-track seek time msec typical Default logical geometry LBA modeFormatted capacity Cylinders Read/write heads Sectors per track 16,383Physical characteristics Drive specificationPhysical organization Recording and interface technologySeek time Start/stop timesTypical seek times Typical seek times msec Read WritePower specifications Deferred spinup Typical current profilesAdditional details Power-management modes Power management modesActive mode Idle modeEnvironmental specifications Shock Operating shockNonoperating shock VibrationAcoustics Electromagnetic immunityDrive level acoustics Radio frequency environmentsSafety certification Measurement type SpecificationReliability Agency certificationAustralian C-Tick N176 Korean RRLFCC verification Environmental protection European Union Restriction of Hazardous Substances RoHSCorrosive environment Momentus 7200.1 Sata Product Manual, Rev. B Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsMounting dimensions-top, side and end view Drive mountingMomentus 7200.1 Sata Product Manual, Rev. B Serial ATA connector pin definitions SignalSerial ATA Sata interface Segment Pin Function DefinitionPin Function Definition P10 Ground 2nd mate P11 ReservedSupported ATA commands Command name Command code in hex ATA-standard commandsCommand name Command code in hex ATA-standard power-management commandsMomentus 7200.1 Sata Product Manual, Rev. B Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordSet Features command Set Features command valuesA.R.T. commands 3 S.M.A.R.T. commandsCode in features register A.R.T. command Seagate Technology support services InternetPresales Support Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index ITE Sata Momentus 7200.1 Sata Product Manual, Rev. B Page Seagate Technology LLC
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