Seagate ST3640323AS, ST31000333AS Seagate Technology support services, Internet, Presales Support

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5.0Seagate Technology support services

Online services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Barracuda 7200.11 Serial ATA Product Manual, Rev. C

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Contents Barracuda 7200.11 Serial ATA Revision Date Sheets affected or comments Revision historyContents Barracuda 7200.11 Serial ATA Product Manual, Rev. C List of Figures Page Introduction About the Serial ATA interface Drive specifications Drive specifications summary for 1500 and 1000 Gbyte models Will display the warranty information for your drive Drive specifications summary for 640 Gbyte models Barracuda 7200.11 Serial ATA Product Manual, Rev. C Drive specifications summary for 320 and 160 Gbyte models Barracuda 7200.11 Serial ATA Product Manual, Rev. C LBA mode Default logical geometryFormatted capacity Recording and interface technologyTypical seek times msec Read Write Physical characteristicsSeek time Start/stop times Power specificationsDC power requirements Active mode Power-management modesIdle mode Sleep modeEnvironmental specifications 160 GB models Nonoperating shock 1500, 1000 and 640 GB modelsVibration Operating vibrationElectromagnetic immunity AcousticsFluid Dynamic Bearing FDB motor acoustics Test for Prominent Discrete Tones PDTsReliability Safety certificationAgency certification Electromagnetic compatibilityFCC verification Korean RRLAustralian C-Tick N176 China Restriction of Hazardous Substances RoHS Directive Environmental protectionCorrosive environment Handling and static-discharge precautions Configuring and mounting the driveSerial ATA cables and connectors Configuring the driveDrive mounting Mounting dimensions 1500, 1000 and 640 GB modelsMounting dimensions 320 and 160 GB models Hot-Plug compatibility Serial ATA Sata interfaceSerial ATA connector pin definitions Serial ATA device plug connector pin definitionsSignal Pin Function DefinitionCommand name Command code in hex Supported ATA commandsSupported ATA commands F4H Word Description Value Identify Device commandXx07H Bit Word Description if bit is set to Bit WordWord Set Features command values Set Features commandCode in features register A.R.T. command 3 S.M.A.R.T. commandsM.A.R.T. commands Internet Seagate Technology support servicesPresales Support Technical SupportData Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index ITE Page Barracuda 7200.11 Serial ATA Product Manual, Rev. C Page Disc Drive, Scotts Valley, California 95066-4544, USA
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