Samsung HT-BD1252, HT-BD1255 user manual Troubleshooting

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Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

ENG

SYMPTOM	Check/Remedy

I cannot eject the disc.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.

The iPod fails to connect.	• Check the condition of the iPod connector and Dock.
	• Keep the iPod S/W version up to date.

Playback does not start.	• Check the region number of the BD/DVD.
	BD/DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this Blu-ray Home Theater.
	• Make sure that the rating level is correct.

Playback does not start	• Are you using a deformed disc or a disc with scratches on the surface?
immediately when the	• Wipe the disc clean.
Play/Pause button is pressed.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and step motion playback.
	• Are the speakers connected properly? Is the speaker setup correctly customized?
	• Is the disc severely damaged?

Sound can be heard only from a few	• On certain BD/DVD discs, sound is output from the front speakers only.
speakers and not all 6.	• Check if the speakers are connected properly.
	• Adjust the volume.
	• When listening to a CD, radio or TV, sound is output to the front speakers
	only. Select "PRO LOGIC II" by pressing					PL II (Dolby Pro Logic II) on the
	only. Select "PRO LOGIC II" by pressing					PL II (Dolby Pro Logic II) on the
	remote control to use all six speakers.

Dolby Digital 5.1 CH Surround Sound is	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
not produced.	Sound is produced only if the disc is recorded with 5.1 channel sound.
	• Is the audio language correctly set to Dolby Digital 5.1-CH in the
	information display?

The remote control does not work.	• Is the remote control being operated within its operation range of angle and distance?
	• Are the batteries drained?
	• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.
	• A poorly manufactured disc may not be playable.

Audio language and subtitles do not work.	• Audio language and subtitles will not work if the disc does not contain them.

Menu screen does not appear even	• Are you using a disc that does not contain menus?
when the menu function is selected.

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● TROUBLESHOOTING

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Contents Thank you for purchasing this Samsung product 1CH Blu-ray Home Theater SystemPlayer Features Playback of many disc types, plus an FM TunerHdmi BD-LIVE BLU-RAY Disc FeaturesWHAT’S Included Safety information Safety WarningsAvoid Exposure to the Beam IEC Precautions Contents Audio Setup 39 Setting up the Speaker Options Troubleshooting Appendix About the use of this user’s manual Getting startedBefore Reading the USER’S Manual Icons that will be used in manualDisc Type and Characteristics Disc types that can be playedLogos of Discs that can be played DVD-RAM Discs that cannot be playedRegion code Blu-ray Disc CompatibilityDisc Format Disc TypesFront Panel DescriptionRear Panel Tour of the Remote Control Remote controlRemote Control Installing batteries in the Remote ControlOperation Range of the Remote Control Setting the Remote ControlBrand Code TV Brand Code ListConnections Connecting the SpeakersTurn the Stand upside-down and connect it to the Stand Base ScrewdriverConnections Connecting the Optional Wireless Receiving Module Wireless Receiving Module SWA-4000 Connecting the Video OUT to Your TV Choose one of the three methods for connecting to a TVHdmi Auto Detection Function Method 3 Composite Video Good Method 2 Component Video BetterConnecting AN iPod ENG Connecting Audio from External Components Optical Connecting an External Digital ComponentOptical Cable AUX Connecting an External Analog Component Case 1 Connecting a Direct LAN Cable to your Modem Connecting to the NetworkCase 2 Connecting to a Wireless IP sharer  This unit does not receive AM broadcasts Connecting the FM AntennaCooling Fan FM Antenna SuppliedBefore Playing Basic FunctionsHD DVD DVD+RW DVD-ROM DVD-RAM CDV CD-ROM CVD Playing a Disc ON-SCREEN Menu NavigationSearching through a Chapter or Track Setting the SoundUsing the Search and Skip Functions Setting the Power On / Off Melody SoundSlow Motion PLAY/STEP Motion Play Slow Motion PlayStep Motion Play Choose your time zone System setupSetting the Clock System SetupSetting UP the Language Options Language setupDynamic Compression Audio setupSetting UP the Speaker Options Setting the Test TonePress the buttons to select Audio, then press Setting the Speaker DistanceSetting the Sound Edit You can adjust the balance and level for each speakerDSPSmart Sound Function AudioSound on S.SOUND OFF Display setup Setting UP the Display OptionsTV Aspect Movie Frame 24 Fs ResolutionSetting UP the Video DISPLAY/OUTPUT Options Resolution according to the output modeBlu-ray Disc playback Screen Message Progressive ModeDisplay Setup Frame & Field barSamsung products only Hdmi setupSetting UP the Hdmi Setup Options Anynet+ HDMI-CECHdmi Setup Hdmi FormatBD Wise Hdmi Audio Parental setup Setting UP the Parental LockParental Setup If you forgot your password Setting the Rating LevelChanging the Password Setting UP the Network Setup Options Network SelectionCable Network Wireless Network Network setupAddress, Subnet Mask, Gateway and DNS Server Wireless NetworkButtons Proxy Setting When you select an item, use the number  If the automatic settings don’t work, contactNetwork Setup Network Connection TestBD-LIVE Internet Connection Enter button BD data managementSystem Device Management Press the button to select Yes, then pressSystem System upgradeFirmware Upgrade UpgradeSelecting Yes will end the upgrade process, System update gets started If you want to cancel the upgrade in the process Downloading the upgrade data, press the EnterFirmware Upgrade Notification System UpgradeSystem Information Using the Display Function Watching a movieInfo menu for the PIP section Using the Popup Menu Using the Disc Menu & POPUP/TITLE MenuUsing the Disc Menu Using the Title MenuRepeat the current chapter or title Using the A-B Repeat functionRepeat Play Repeat playbackSelecting the Subtitle Language Using the Audio buttonUsing the Subtitle button Selecting the Audio LanguageChanging the Camera Angle Using the Angle functionBD-LIVE PIP Picture in Picture SettingsUsing the PIP button Using the BD-LIVE DiscRepeat Audio CDCD-DA & MP3 Listening to musicDisplays the media type Current track song Playing AN Audio CDCD-DA/MP3Audio CDCD-DA/MP3 Screen Elements Listening to MusicPlaylist Rotate Viewing a pictureViewing a Picture Slide SHOW/SPEEDTo stop the Zoom ZoomGO to Photo List To move the areaSound mode Sfesound Field Effect ModePress the PL II Mode button Dolby Pro Logic II Effect Safe USB Removal Using the USB functionPlaying Media Files Using the USB Host Feature Using the USB FunctionUSB Host Speciﬁcation USB Devices that can be used with the Home TheaterSupported ﬁle Formats Main Unit Presetting StationsRadio Listening to RadioUsing an iPod Listening to MusicIPod Playback Screen Elements IPod Music categories Watching a Movie Streaming Function Connecting to a PC and Playing MP3 or Jpeg ContentPC streaming function Enter the PC’s user name in the windowPress the button to select a desired folder Using the e-contents Country Setup Playing a video My Favorites Player Library Convenient function Sleep Timer FunctionAdjusting Display Brightness To conﬁrm the sleep timer setting, press the Sleep buttonTroubleshooting Hdcp High-bandwidth Digital Content Protection Press the Power buttonFeature is not available at the moment ResolutionHandling and Storing Discs AppendixHandling discs Disc StorageSpecifications Impedance Frequency range Dimensions W x H x DWeights Speaker system 1ch speaker systemGNU General Public License GPL Page Page How to Apply These Terms to Your New Programs GNU Lesser General Public License Lgpl Page Page Page END of Terms and Conditions How to Apply These Terms to Your New LibrariesThat’s all there is to it OpenSSL LicenseExclusions What is not Covered Region Country Customer Care Center Web Site Contact Samsung World WideCode No. AH68-02241S