Samsung Comprehensive Troubleshooting for Home Theater Systems

Troubleshooting

SYMPTOM		Check/Remedy
Aspect ratio cannot be changed.	• You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or
		4:3 Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only.
		Refer to the Blu-ray Disc jacket and then select the appropriate function.
• The main unit is not working.	• Turn off the power and hold the STOP ( ) button on the main unit for
(Example: The power goes out or a		longer than 5 seconds.
strange noise is heard.)	Using the RESET function will erase all stored settings.
• The Blu-ray Home Theater is not working	Do not use this unless necessary.
normally.
The password for rating level has been	• While (NO DISC) message appears on the display of main unit, hold the
forgotten.		main unit's STOP ( ) button for longer than 5 seconds. INITIAL
		appears on the display and all settings will return to the default values.
	• Press the POWER button.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
Can't receive radio broadcasts.	• Is the antenna connected properly?
	• If the antenna's input signal is weak, install an external FM antenna in an
		area with good reception.
While listening to TV audio through the	• If the OPEN/CLOSE ( ) button is pressed while listening to TV audio using
Blu-ray Home Theater, no sound is		the D.IN or AUX functions, the BD/DVD functions are turned on and this
heard.		mutes the TV audio.
The icon appears on screen.	•	The features or action cannot be completed at this time because:
		1. The BD/DVD’s software restricts it.
		2. The BD/DVD’s software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to a resolution your	•	Press the STOP ( ) button (in front panel) for more than 5 seconds with
TV cannot support (for example, 1080p), you		no disc inside. All settings will revert to the factory settings.
may not see a picture on your TV.
No HDMI output.	•	Check the connection between the TV and the HDMI jack of the Blu-ray
		Home Theater.
	•	Check if your TV supports 480p/720p/1080i/1080p HDMI input
		resolution.
Abnormal HDMI output screen.	•	If random noise appears on the screen, it means that TV does not support
		HDCP (High-bandwidth Digital Content Protection).
Cannot search for other access points	•	Check the Proxy is Off(Setup -> Network -> Proxy)
using USB wireless

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