Seagate ST3160021AS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail- able.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To get a free quick quote or speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss pre- vention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center

Toll-free

Direct dial

FAX

Americas

1-877-271-32851

+1-405-324-47301

+1-405-324-4704

Technical Support

Call center

Toll-free

Direct dial

FAX

Americas

1-800-SEAGATE2

+1-405-324-47002

+1-405-324-3339

Customer Service Operations

Warranty Service

Call center

Toll-free

Direct dial

FAX / E-mail

USA, Canada, Mexico and

1-800-468-34723

—

+1-956-664-4725

Latin America

 

 

 

Brazil

 

 

 

Jabil Industrial Do Brasil

—

+55-11-4191-4761

+55-11-4191-5084

LTDA4

 

 

SeagateRMA.br@jabil.com

Data Recovery Services

Call center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

1Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time).

2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).

4Authorized Service Center

5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).

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Barracuda 7200.7 Serial ATA Product Manual, Rev. N

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Contents Barracuda 7200.7 Serial ATA Page Barracuda 7200.7 Serial ATA Page Contents Barracuda 7200.7 Serial ATA Product Manual, Rev. N List of Figures Page Introduction Native Command Queuing About the Serial ATA interfaceDrive specifications Specification summary tableSystem will display the warranty information for your drive Default logical geometry LBA modeFormatted capacity Cylinders Read/write heads Sectors per track 16,383Physical characteristics Drive specificationPhysical organization Recording and interface technologyStart/stop times Power specificationsSeek time Standby mode Operating power and currentIdle mode power Typical current profiles Deferred spinupVoltage tolerance Additional detailsConducted noise Environmental specifications Temperature gradient Wet bulb temperatureHumidity Relative humidity AltitudeAcoustics VibrationOperating vibration Nonoperating vibrationElectromagnetic immunity ReliabilityRadio frequency environments Test Description Performance level Reference standardSafety certification Agency certificationElectromagnetic compatibility Korean RRLAustralian C-Tick N176 FCC verificationEuropean Union Restriction of Hazardous Substances RoHS Environmental protectionCorrosive environment Barracuda 7200.7 Serial ATA Product Manual, Rev. N Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsDrive mounting Mounting dimensions-top, side and end view Serial ATA Sata interface Hot-Plug compatibilitySerial ATA device plug connector pin definitions Serial ATA connector pin definitionsSignal Pin Function DefinitionPage Supported ATA commands Command name Command code in hex ATA-standard commandsATA-standard security commands Command name Command code in hexATA-standard power-management commands Identify Device command Word Description ValueXxxxH Fffeh Description if bit is set to Bit Word Bit WordSet Features command Set Features command valuesCode in features register A.R.T. command 3 S.M.A.R.T. commandsM.A.R.T. commands Barracuda 7200.7 Serial ATA Product Manual, Rev. N Technical Support Internet MySeagate Reseller.seagate.comPresales Support Data Recovery Services Warranty ServiceData Recovery Services Authorized Service Centers Toll-free support numbers FAX services-All Europe toll callCall center Presales and Technical Support Warranty Service Asia/Pacific support services Publication feedback survey Barracuda 7200.7 Serial ATA Product Manual, Rev. N Index Mtbf RPM RRL Page Page Seagate Technology LLC
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