Seagate ST3200822AS, ST3120827AS, ST3120026AS, ST3120022AS, ST380817AS Asia/Pacific support services

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Asia/Pacific support services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East- ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech- nical support locations.

Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and 10:00 A.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday.

Seagate Service Centers

Call center	Toll-free	Direct dial	FAX
Australia	1800-14-7201	—	—
China (Mandarin)1, 4	800-810-9668	+86-10-6225-5336	—
Hong Kong	800-90-0474	—	—
Hong Kong (Cantonese)1, 4	001-800-0830-1730	—	—
India2, 4	1-600-180-1104	—	—
Indonesia	001-803-1-003-2165	—	—
Japan3, 4	0034 800 400 554	—	—
Korea3, 4	007 98 8521 7635	—	—
Malaysia	1-800-80-2335	—	—
New Zealand	0800-443988	—	—
Singapore	800-1101-150	—	+65-6488-7525
Taiwan (Mandarin)1, 4	00-800-0830-1730	—	—
Thailand	001-800-11-0032165	—	—

Customer Service Operations

Warranty Service

Call center	Toll-free	Direct dial	FAX
Asia/Pacific	—	+65-6485-3595	+65-6485-4860
Australia	1800-12-9277	—	—
India4	—	+91-44-821-6164	+91-44-827-2461

1Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time). 2Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday.

3Hours of operation are 9:30 A.M. to 6:30 P.M., Monday through Friday.

4Authorized Service Center

38	Barracuda 7200.7 Serial ATA Product Manual, Rev. N

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Contents Barracuda 7200.7 Serial ATA Page Barracuda 7200.7 Serial ATA Page Contents Barracuda 7200.7 Serial ATA Product Manual, Rev. N List of Figures Page Introduction Native Command Queuing About the Serial ATA interfaceDrive specifications Specification summary tableSystem will display the warranty information for your drive Formatted capacity Default logical geometryLBA mode Cylinders Read/write heads Sectors per track 16,383Physical organization Physical characteristicsDrive specification Recording and interface technologySeek time Power specificationsStart/stop times Idle mode power Operating power and currentStandby mode Typical current profiles Deferred spinupConducted noise Additional detailsVoltage tolerance Environmental specifications Humidity Relative humidity Temperature gradientWet bulb temperature AltitudeOperating vibration AcousticsVibration Nonoperating vibrationRadio frequency environments Electromagnetic immunityReliability Test Description Performance level Reference standardElectromagnetic compatibility Safety certificationAgency certification Korean RRLAustralian C-Tick N176 FCC verificationCorrosive environment Environmental protectionEuropean Union Restriction of Hazardous Substances RoHS Barracuda 7200.7 Serial ATA Product Manual, Rev. N Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsDrive mounting Mounting dimensions-top, side and end view Serial ATA Sata interface Hot-Plug compatibilitySignal Serial ATA device plug connector pin definitionsSerial ATA connector pin definitions Pin Function DefinitionPage Supported ATA commands Command name Command code in hex ATA-standard commandsATA-standard power-management commands Command name Command code in hexATA-standard security commands Identify Device command Word Description ValueXxxxH Fffeh Description if bit is set to Bit Word Bit WordSet Features command Set Features command valuesM.A.R.T. commands 3 S.M.A.R.T. commandsCode in features register A.R.T. command Barracuda 7200.7 Serial ATA Product Manual, Rev. N Presales Support Internet MySeagate Reseller.seagate.comTechnical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call center Presales and Technical Support Warranty Service FAX services-All Europe toll callToll-free support numbers Asia/Pacific support services Publication feedback survey Barracuda 7200.7 Serial ATA Product Manual, Rev. N Index Mtbf RPM RRL Page Page Seagate Technology LLC