Cheetah 18FC Installation Guide, Rev. A | 27 |
Troubleshooting
Before calling Seagate Technical Support, please read the pos- sibilities discussed below. The suggestions presented here will resolve the majority of installation problems.
General installation troubleshooting
•Check system compatibility. This is a Fibre Channel (FC) device. Check your system documentation to ensure that it supports FC devices.
•Check the physical attachment. Ensure that the drive is properly mated with the backpanel Fibre Channel single connector attachment
•Check to ensure that drive is receiving power. Insert the drive into your system. Listen carefully for the sound of the drive motor spinning up. If the drive motor does not spin up, check the power supply. If your power supply is functioning properly, but the drive does not spin up, contact the com- pany from which you purchased the drive.
•Check your system or backpanel documentation to ensure you have set options in accordance with the manufacturer’s recommendations. All device options, including addresses, are set at the backpanel within the host system or through system software. Check your host system documentation about how to set these options in your particular system.