Seagate ST3450857SS Seagate Technology support services, Presales Support, Technical Support

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11.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

62	Cheetah 15K.7 SAS Product Manual, Rev. A

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Contents Cheetah 15K.7 SAS Standard models Self-Encrypting Drive modelsPage Contents Defect and error management InstallationAbout self-encrypting drives Interface requirementsSeagate Technology support services Cheetah 15K.7 SAS Product Manual, Rev. a Scope Model Number Capacity Self-Encrypting Drive SEDStandards, compliance and reference documents StandardsElectromagnetic compatibility Electromagnetic susceptibilityCompliance European Union Restriction of Hazardous Substances RoHSReference documents General description Performance Standard featuresMedia description Factory-installed options ReliabilityFormatted capacities Programmable drive capacityPerformance characteristics Internal drive characteristicsAccess time Seek timeStart/stop time Format command execution time minutesGeneral performance characteristics Prefetch/multi-segmented cache control Cache operationCaching write data Prefetch operationReliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact MillisecondsReporting control Determining ratePredictive failures Thermal monitorTemperature Log Page 0Dh Parameter Code Description State of the drive prior to testingDrive Self Test DST DST failure definitionInvoking DST Short and extended testsShort test Function Code 001b Extended test Function Code 010bProduct warranty AbortShipping Product repair and return informationDC power requirements Physical/electrical specificationsAC power requirements 600 GB DC power requirements ST3600057SS ST3600957SS Gbit mode Amps450 GB DC power requirements ST3450857SS ST3450757SS Gbit mode Amps300 GB DC power requirements ST3300657SS ST3300557SS Gbit mode AmpsCurrent profiles Power sequencingConducted noise immunity Typical 600GB current profiles Typical 300GB current profiles Power dissipation ST3600057SS modelST3450857SS model ST3300657SS model TemperatureEnvironmental limits Relative humidity Effective altitude sea levelShock and vibration ShockPackage size Packaged/product weight Drop height Vibration Recommended mountingAir cleanliness AcousticsCorrosive environment RoHS compliance statementMechanical specifications Physical dimensionsControlled access Admin SPAbout self-encrypting drives Data encryptionAuthenticated firmware download Random number generator RNGDrive locking Data bandsPower requirements Supported commandsDrive error recovery procedures Defect and error managementDrive internal defects/errors Page SAS system errors Background Media ScanIdle Read After Write Media Pre-ScanDeferred Auto-Reallocation Cooling InstallationDrive orientation Drive mounting GroundingSAS features Interface requirementsScsi commands supported Commands supported by Cheetah 15K.6 SAS family drivesCommand name Command code Supported Dual port supportCommands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Inquiry data Cheetah 15K.7 inquiry data Bytes Data hexMode Sense data 10.3.2.1 ST3600057SS and ST3600957SS Mode Sense data Mode PagesDEF CHG 10.3.2.2 ST3450857SS and ST3450757SS Mode Sense data Mode Data Header Block Descriptor Mode PagesDEF CHG Read Capacity Data Buffer C D E F 10.3.2.3 ST3300657SS and ST3300557SS Mode Sense data Mode PagesMiscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusSAS physical interface Physical interfaceDatum B Physical characteristics Connector requirementsPin Signal name Signal type Electrical descriptionPin descriptions SAS pin descriptionsSignal characteristics PowerSAS transmitters and receivers Ready LED OutSAS-2 Specification compliance LED drive signalDifferential signals General interface characteristicsTechnical Support Seagate Technology support servicesPresales Support Data Recovery Services Call CenterToll-freeDirect dialFAX Warranty ServiceData Recovery Services Authorized Service Centers Cheetah 15K.7 SAS Product Manual, Rev. a Index NumericsPage SAS Smart

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