Seagate ST3450757SS manual Warranty Service, Data Recovery Services Authorized Service Centers

Page 69

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.sea- gate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support

Call CenterToll-freeDirect dial

USA, Canada,

and Mexico1-800-SEAGATE+1-405-324-4700

Data Recovery Services

Call CenterToll-freeDirect dialFAX

USA, Canada, 1-800-475-0143+1-905-474-21621-800-475-0158

and Mexico +1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

Cheetah 15K.7 SAS Product Manual, Rev. A

63

Image 69

Contents Standard models Self-Encrypting Drive models Cheetah 15K.7 SASPage Contents Installation Defect and error managementAbout self-encrypting drives Interface requirementsSeagate Technology support services Cheetah 15K.7 SAS Product Manual, Rev. a Model Number Capacity Self-Encrypting Drive SED ScopeStandards Standards, compliance and reference documentsElectromagnetic compatibility Electromagnetic susceptibilityEuropean Union Restriction of Hazardous Substances RoHS ComplianceReference documents General description Standard features Media descriptionPerformance Reliability Factory-installed optionsFormatted capacities Programmable drive capacityInternal drive characteristics Performance characteristicsAccess time Seek timeFormat command execution time minutes General performance characteristicsStart/stop time Cache operation Prefetch/multi-segmented cache controlPrefetch operation Caching write dataError rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenanceControlling S.M.A.R.T 4 S.M.A.R.TPerformance impact MillisecondsDetermining rate Reporting controlPredictive failures Thermal monitorState of the drive prior to testing Temperature Log Page 0Dh Parameter Code DescriptionDrive Self Test DST DST failure definitionShort and extended tests Invoking DSTShort test Function Code 001b Extended test Function Code 010bAbort Product warrantyShipping Product repair and return informationPhysical/electrical specifications AC power requirementsDC power requirements ST3600057SS ST3600957SS Gbit mode Amps 600 GB DC power requirementsST3450857SS ST3450757SS Gbit mode Amps 450 GB DC power requirementsST3300657SS ST3300557SS Gbit mode Amps 300 GB DC power requirementsPower sequencing Conducted noise immunityCurrent profiles Typical 600GB current profiles Typical 300GB current profiles ST3600057SS model Power dissipationST3450857SS model Temperature Environmental limitsST3300657SS model Effective altitude sea level Relative humidityShock and vibration ShockPackage size Packaged/product weight Drop height Recommended mounting VibrationAcoustics Air cleanlinessCorrosive environment RoHS compliance statementPhysical dimensions Mechanical specificationsAdmin SP Controlled accessAbout self-encrypting drives Data encryptionRandom number generator RNG Authenticated firmware downloadDrive locking Data bandsSupported commands Power requirementsDefect and error management Drive internal defects/errorsDrive error recovery procedures Page Background Media Scan SAS system errorsMedia Pre-Scan Deferred Auto-ReallocationIdle Read After Write Installation Drive orientationCooling Grounding Drive mountingInterface requirements SAS featuresCommands supported by Cheetah 15K.6 SAS family drives Scsi commands supportedCommand name Command code Supported Dual port supportCommands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Commands supported by Cheetah 15K.6 SAS family drives Cheetah 15K.7 inquiry data Bytes Data hex Inquiry dataMode Sense data Mode Pages 10.3.2.1 ST3600057SS and ST3600957SS Mode Sense dataDEF CHG Mode Data Header Block Descriptor Mode Pages 10.3.2.2 ST3450857SS and ST3450757SS Mode Sense dataDEF CHG Read Capacity Data Buffer C D E F Mode Pages 10.3.2.3 ST3300657SS and ST3300557SS Mode Sense dataMiscellaneous features Miscellaneous operating features and conditionsSupported Feature or condition Miscellaneous statusPhysical interface SAS physical interfaceDatum B Connector requirements Physical characteristicsElectrical description Pin Signal name Signal typePin descriptions SAS pin descriptionsPower Signal characteristicsSAS transmitters and receivers Ready LED OutLED drive signal SAS-2 Specification complianceDifferential signals General interface characteristicsSeagate Technology support services Presales SupportTechnical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call CenterToll-freeDirect dialFAX Cheetah 15K.7 SAS Product Manual, Rev. a Numerics IndexPage SAS Smart

Related manuals

Manual 62 pages 52 Kb