Programming Across the Network | Talkswitch 48-CAS, 48-CVAS manual

N E T W O R K I N G T A L K S W I T C H 4 8 - C A s / 4 8 - C V A s

6. PROGRAMMING ACROSS THE NETWORK

Selecting a TalkSwitch Unit (tabs)

You have the ability to configure all the units on the LAN at the same time using the TalkSwitch Configuration software. Each unit is identified with a tab at the top of the configuration window. See below.

‘TalkSwitch 1’ corresponds to the TalkSwitch with unit ID 1, ‘TalkSwitch 2’ with unit ID 2, etc.

Configuration settings that use multiple tabs

System Information:

Telephone Lines, Local Extensions, Remote Extensions

Voicemail:

Local Ext. Voicemail, Remote Ext., Voicemail, General

Voicemail

Call Handling:

Telephone Lines, Local Extensions, Remote Extensions

Call Back/Call Bridge:

Auto Call Back

Options:

Audio Controls.

7. SPECIAL CONSIDERATIONS

Multiple units on a LAN will function as a single phone system. Some features are global in nature and do not scale when you add more units, other features do scale. The features below deserve special attention to make sure you get the most from your TalkSwitch.

Auto Attendants

There are a total of 9 Auto Attendants shared by all units on the LAN, this means that all inbound calls can be answered by the same Auto Attendant no matter which unit the incoming call came to. When a new auto attendant is recorded on any unit, it is automatically 'cloned' onto all the other units without further instruction from you.

Music on Hold

Each unit needs to be supplied with it's own audio source if you want music-on-hold for the extensions associated with the unit. There are two possible solutions; the first is to use an 1/8" audio splitter to put the same music source into all units (they can be purchased from most electronics stores). The second is to use different audio sources for each unit. In this situation the music on hold will change when the call is transferred from one unit to another across the LAN.

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