Optimizing Talkswitch for Network USE | Talkswitch 48-CVAS, 48-CAS

N E T W O R K I N G T A L K S W I T C H 4 8 - C A s / 4 8 - C V A s

About TalkSwitch

TalkSwitch® is dedicated to providing small and multi-location businesses with innovative telecommunications solutions. Since 1990, TalkSwitch has delivered rich features, high functionality and unbeatable value. Ideal for businesses with up to 32 telephone users per office, TalkSwitch systems provide users with options to connect to both the traditional telephone network (PSTN) and Voice over IP (VoIP) networks. TalkSwitch is headquartered in Ottawa, Canada. For more information call (888) 332-9322 or visit our website at

www.talkswitch.com

Call Back:

There are 4 Auto Call Back accounts per TalkSwitch unit. To use an announced message for a particular Auto Call Back account, you need to record the announced message on the same unit as the account. This means calling in on a line that is physically connected to the unit with the account or using an extension connected to the unit.

Ring Groups:

There are 10 global ring groups. Each is capable of ringing any extension on the network.

Park Orbits:

There are 10 global Park Orbits. Any unit can park a call and retrieve a call from any other unit.

8. OPTIMIZING TALKSWITCH FOR NETWORK USE

Line Hunt Groups

By default, the system tries to place outgoing calls on the same TalkSwitch unit the call originates to reduce traffic across the LAN.

Under 'System Information', the software will have 'Hunt lines on same unit first' checked as the default to facilitate this.

Voicemail

All local and remote extension voicemail data is stored on the unit where the extensions physically reside. If a unit is completely filled with voicemail messages, new messages will not be stored on other units, instead the system will respond with the prompt, "voicemail is not available at this time" and not accept the messages for any mailbox belonging to that unit.

Additional memory can be added to any unit using TalkSwitch memory cards.

9. WHAT HAPPENS IF THE NETWORK CRASHES?

Each TalkSwitch unit will still be able to answer incoming calls and transfer them to local extensions, remote extensions and voicemail on their unit. In addition all auto attendants and call handling parameters are cloned on each box, so incoming calls will be handled with full auto attendant functionality. However because the TalkSwitch units can no longer communicate with each other, no calls can be transferred to other units. In this case callers will hear a message which says 'I'm sorry that extension is not available at this time, please try again later'.

Once the network is up and working again, the TalkSwitch units will re-establish their connections and automatically restore its call handling ability.

W W W.T A L K S W I T C H . C O M