NetComm NS370 Appendix C Trouble Shooting, Cannot access the Internet Camera from a web browser

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Appendix C: Trouble Shooting

Q: I cannot access the Internet Camera from a web browser.

A1: The possible cause might be the IP Address for the Internet Camera is already being used by another device. To correct the possible problem, you need to first disconnect the Internet Camera from the network. Then run the PING utility (follow the instructions in Appendix B - PING Your IP Address).

A2: Another possible reason is the IP Address is located on a different subnet. To fix the problem, run the PING utility (follow the instructions in Appendix B - PING Your IP Address). If the utility returns “no response” or similar, the finding is probably correct, then you should proceed as follows:

In Windows 95/98/2000 and Windows NT, double check the IP Address of the Internet Camera is within the same subnet as your workstation.

Click “Start”, “Setting”, “Control Panel”, and the “Network” icon.

Select TCP/IP from the “Network” dialog box and from the “TCP/IP Properties” dialog box click “Specify an IP address”.

If the Internet Camera is situated on a different subnet than your workstation, you will not be able to set the IP address from this workstation. To verify make sure the first 3 sections of the IP address of the Internet Camera corresponds to the first 3 sections of the workstation. Therefore the IP address of the Internet Camera must be set from a workstation on the same subnet.

A3: Other possible problems might be due to the network cable. Try replacing your network cable. Test the network interface of the product by connecting a local computer to the unit, utilizing a standard Crossover (hub to hub) Cable. If the problem is not solved the Internet Camera might be faulty.

Q: Why does the Power LED not light up constantly?

A:The power supply used might be at fault. Confirm that you are using the provided power supply DC 5V for the Internet Camera and verify that the power supply is well connected.

Q: Why does the Link LED not light up properly?

A1: There might be a problem with the network cable. To confirm that the cables are working, PING the address of a know device on the network. If the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).

A2: The network device utilized by the Internet Camera is not functioning properly such as hubs or switches. Confirm the power for the devices are well connected and functioning.

A3: The wireless connection might be at fault. In ad-hoc mode make sure the Internet Camera wireless channel and SSID is set to match the PC/Notebook wireless channel and SSID for direct communication.

Under infrastructure mode make sure the SSID on the PC/Notebook and the Internet Camera must match with the access point’s SSID.

Q: Why does the Internet Camera work locally but not externally?

A1: Might be caused from the firewall protection. Need to check the Internet firewall with your system administrator.

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YML814 Rev1

 

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Contents Page Contents NS370 / NS370W User Guide YML814 Rev1 About This Guide IntroductionFeatures and Benefits Package Contents System Requirements For Accessing the CameraFor Networking Physical Description Power LEDFront Panel Link LEDTop/Bottom Panel Rear PanelConnecting the Ethernet cable Hardware InstallationAttaching the Power Supply Label Power on the Internet Camera is illuminatedSecurity That you set the Admin ID and Admin Password when you useDefined Usage Examples Using the Internet CameraHome Applications Soho Applications Accessing the Camera with the Web Configuration Utility Web Configuration UtilityOrder to access the camera For example, you can change the IP address of your PC toSystem Administration Management System AdministrationMenu bar will make you return to the Welcome window Video SystemDevice Status Ethernet StatusWireless Status Wireless NS370W onlyNetwork Network StatusActive Users UserSystem Setting System Administration ConfigurationOFF NormalDummy Video Video SettingWireless Interface Wireless NS370W onlyEncryption Advanced Setting TCP/IP NetworkNS370 / NS370W User Guide User User Access ControlDefine Users Date & Time DateTimeFTP Server UploadManual Operation Time ScheduleMail Account MailFTP Test System Administration ToolsMail Test Test FTP AccountFactory Reset ResetFirmware Upgrade BackupRestore Device Configuration from File Backup Device Configuration to FileAbout System Administration HelpView Video ActiveX Mode Install to the Web Server, and 2. install to your Local PC View Image Java ModeAdministrator has the authority to set the upload video Function through the setting in the Upload option underInstallation Using IPView Pro with the Internet CameraStep Step Step Windows XP Getting Started May shows incomplete screen when launching the programDescription Item FeatureAdding a Camera Using IPView ProTo add a camera Click Delete Camera Removing a CameraViewing a Camera Playing Recorded Video Recording VideoConfiguring the System Motion Configuration-1 Camera ConfigurationMotion Configuration-2 Tools Mailing Configuration Proxy Server Schedule-Recording Configuration Recording ConfigurationNS370 / NS370W User Guide YML814 Rev1 Log List OthersAccount Internet Camera Features Appendix a Frequently Asked QuestionsInternet Camera Installation NS370 / NS370W User Guide YML814 Rev1 Appendix B Ping Your IP Address Cannot access the Internet Camera from a web browser Appendix C Trouble ShootingWhy does the Power LED not light up constantly? Why does the Link LED not light up properly?Dithering artifacts in the image Noisy images occur how can I solve the problem?There is poor image quality, how can I improve the image? There are no images available through the web browser?Appendix D Time Zone Table Web Configuration section for further details Appendix E Adjust Internet Camera FocusAppendix F Specification Appendix G Glossary of Terms DNS DhcpIeee HEXISP LAN JavaNAT PingSmtp RarpSnmp UDP TCP/IPULP UTPRJ-45 Network Ports Appendix H Cable InformationPair connection does not exceed 100 metres 10MbpsStraight-Through Cabling Straight and crossover cable configurationCross-Over Cabling Contact Information Appendix I Registration and Warranty InformationCopyright Information Customer InformationLimitations of Warranty Product Warranty