NetComm NS370W Dithering artifacts in the image, Noisy images occur how can I solve the problem?

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A2: The default router setting might be a possible reason. Need to double check if the conﬁguration of the default router settings is required.

Q: Why does a series of broad vertical white line appears through out the image?

A:A likely issue is that the CMOS sensor becomes overloaded when the light source is too bright such as direct exposure to sunlight or halogen light. You need to reposition the Internet Camera into a more shaded area immediately as this will damage the CMOS sensor.

Q: There is bad focus on the Internet Camera, what should be done?

A1: The focus might not be correctly adjusted for the line of sight. You need to adjust the Internet Camera focus manually as described in Adjust Internet Camera Focus.

A2: There is no adaptor ﬁtted with your C-type lens. If you have previously changed the supplied CS-type lens, you may have unintentionally installed a C-type lens without ﬁtting the adaptor ﬁrst.

Q: Noisy images occur how can I solve the problem?

A1: The video images might be noisy if the Internet Camera is used is a very low light environment. To solve this issue you need more lighting.

A2: There might be wireless transmission interference make sure there are no other wireless devices on the network that will affect the wireless transmission.

Q: There is poor image quality, how can I improve the image?

A1: A probable cause might be the incorrect display properties conﬁguration for your desktop. You need to open the Display Properties on your desktop and conﬁgure your display to show at least 65’000 colors for example at least 16-bit.

NOTE:	Applying only 16 or 256 colors on your computer will produce
	dithering artifacts in the image.

A2: The conﬁguration on the Internet Camera image display is incorrect. Through the Web Conﬁguration Image section you need to adjust the image related parameter for improve images such as brightness, contrast, hue and light frequency. Please refer to the Web Conﬁguration section for detail information.

Q: There are no images available through the web browser?

A:The ActiveX might be disabled. If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu. Alternatively, you can use the Java Applet for viewing the required images.

62	NS370 / NS370W User Guide
	YML814 Rev1

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Contents Page Contents NS370 / NS370W User Guide YML814 Rev1 Introduction About This GuideFeatures and Benefits Package Contents For Networking For Accessing the CameraSystem Requirements Front Panel Power LEDPhysical Description Link LEDRear Panel Top/Bottom PanelAttaching the Power Supply Hardware InstallationConnecting the Ethernet cable Label Power on the Internet Camera is illuminatedDefined That you set the Admin ID and Admin Password when you useSecurity Home Applications Using the Internet CameraUsage Examples Soho Applications Order to access the camera Web Configuration UtilityAccessing the Camera with the Web Configuration Utility For example, you can change the IP address of your PC toMenu bar will make you return to the Welcome window System AdministrationSystem Administration Management Device Status SystemVideo Ethernet StatusNetwork Wireless NS370W onlyWireless Status Network StatusUser Active UsersSystem Administration Configuration System SettingDummy NormalOFF Video Setting VideoWireless NS370W only Wireless InterfaceEncryption Advanced Setting Network TCP/IPNS370 / NS370W User Guide Define Users User Access ControlUser DateTime Date & TimeUpload FTP ServerTime Schedule Manual OperationMail Mail AccountMail Test System Administration ToolsFTP Test Test FTP AccountFirmware Upgrade ResetFactory Reset BackupBackup Device Configuration to File Restore Device Configuration from FileSystem Administration Help AboutView Video ActiveX Mode Administrator has the authority to set the upload video View Image Java ModeInstall to the Web Server, and 2. install to your Local PC Function through the setting in the Upload option underStep Using IPView Pro with the Internet CameraInstallation Step Step Windows XP May shows incomplete screen when launching the program Getting StartedItem Feature DescriptionTo add a camera Using IPView ProAdding a Camera Removing a Camera Click Delete CameraViewing a Camera Recording Video Playing Recorded VideoConfiguring the System Camera Configuration Motion Configuration-1Motion Configuration-2 Tools Mailing Configuration Proxy Server Recording Configuration Schedule-Recording ConfigurationNS370 / NS370W User Guide YML814 Rev1 Others Log ListAccount Internet Camera Installation Appendix a Frequently Asked QuestionsInternet Camera Features NS370 / NS370W User Guide YML814 Rev1 Appendix B Ping Your IP Address Why does the Power LED not light up constantly? Appendix C Trouble ShootingCannot access the Internet Camera from a web browser Why does the Link LED not light up properly?There is poor image quality, how can I improve the image? Noisy images occur how can I solve the problem?Dithering artifacts in the image There are no images available through the web browser?Appendix D Time Zone Table Appendix E Adjust Internet Camera Focus Web Configuration section for further detailsAppendix F Specification Appendix G Glossary of Terms Dhcp DNSISP HEXIeee NAT JavaLAN PingSnmp RarpSmtp ULP TCP/IPUDP UTPPair connection does not exceed 100 metres Appendix H Cable InformationRJ-45 Network Ports 10MbpsCross-Over Cabling Straight and crossover cable configurationStraight-Through Cabling Copyright Information Appendix I Registration and Warranty InformationContact Information Customer InformationProduct Warranty Limitations of Warranty