NETGEAR PTV1000 Adapter Encountered a Problem on Startup, There are No Adapters Detected

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Push 2 TV Adapter (PTV1000)/Intel Wireless Display User Manual

Sometimes the inputs are located beneath the regular channels on the TV. Try selecting the lowest TV channel and then go down one channel.

Adapter Encountered a Problem on Startup

The adapter is experiencing technical difficulties. First turn the adapter off and back on again. If this does not resolve the issue, see “Adapter Does Not Work” on page 2-6.

There are No Adapters Detected

It may be necessary to scan multiple times. If rescanning does not solve the issue, make sure the adapter is on and the TV is displaying the To get started screen.

Also, try moving the laptop or the adapter to different places in the room. The adapter and TV should be in the same room to work properly. If this does not work, see “Common Solutions to Many Issues” on page 2-7.

Security Code Issues

The phrase, That security code is not correct... in the Security Code section, means the wrong security code has been entered. Make sure to type the code exactly as shown on the TV screen. The security code number will change after an incorrect entry.

If the connection fails right after a correct security code is entered, it is necessary to connect again and retype the security code.

TV Image is Rough, Frozen or Delayed

To fix a rough, frozen, or delayed image try each of the following steps individually.

Check the laptop’s CPU status. Right-click on the taskbar and choose Start Task Manager. In the Task Manager window click the Processes tab. Under the CPU heading, check WiDiApp.exe. If the WiDiApp.exe CPU number is 80 or above, save documents, and close unused applications.

Check the network link speed. Right click on the taskbar and choose Start Task Manager. In the Task Manager window click the Networking tab. The link speed should be higher than 36 Mbps. If not, try moving the adapter to a different position that is farther away from other electronic equipment, or closer to the laptop. If this does not help, try disconnecting the adapter and connecting again.

Change the channel on the wireless router. See the router’s manual for channel changing instructions. (If you are not using a router, see the next solution.)

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v1.0, January 2010

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Contents Push 2 TV Adapter PTV1000/Intel Wireless Trademarks Technical SupportStatement of Conditions Certificate of the Manufacturer/ImporterRegulatory Compliance Information Europe EU Declaration of ConformityFCC Requirements for Operation in the United States Product and Publication Details Contents Why does My Laptops Color Look Different on My TV? Changing the Sound using the Windows Control Panel Conventions, Formats, and Scope About This ManualRevision History Chapter Connecting Using Intel Wireless DisplayOpening Intel Wireless Display on the Laptop V1.0, January Scanning for Adapters Detected AdapterDetected Adapters Column Information Connecting to the TV Ready to Use Intel Wireless DisplayConnected to the Adapter Changing the TV Input First Time Connection ProceduresEntering a Security Code Security Configuration Successful Adapter is ConnectedRename Adapter Finishing the Initial Set Up Process Initial Set Up TroubleshootingDisconnecting Exiting Troubleshooting Initial Set Up ProblemsCords and Cables On/Off Button Security Code Issues Adapter Encountered a Problem on StartupTV Image is Rough, Frozen or Delayed There are No Adapters DetectedYour Video Mode has Changed Unsupported Audio ModeSecurity Profile is Incorrect Your Wireless is Off Manually Setting the Correct Security ProfileIntel My WiFi Technology is Disabled Unsupported Laptop HardwareWindows Power Saving Firewall IssuesCould Not Obtain a Network Address Adapter Does Not WorkChecking the Access Point Frequency Common Solutions to Many IssuesFAQs Known IssuesHow do I Reset the Application Settings? How do I Update the Firmware?How do I Reset the Adapter? How do I Change the Adapter Display LanguageHow do I Clear the Adapter Memory? What are Adapter Properties?Adapter Properties Definitions Why does My Laptops Color Look Different on My TV? Audio/Visual TuningHow do I Adjust the TV Display Image? How do I Adjust the Audio?Changing the Sound using the Windows Control Panel Global Volume ControlWindows Audio Mixer How do I Train My Displays?Can I play DVDs with Intel Wireless Display? What is Auto-ConnectHow do I Contact Customer Support? V1.0, January Feature Description Appendix a Technical SpecificationsDocument Link Appendix B Related Documents
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