NETGEAR PTV1000 user manual Common Solutions to Many Issues, Checking the Access Point Frequency

Push 2 TV Adapter (PTV1000)/Intel Wireless Display User Manual

If the adapter will not turn on, or it is impossible to update the firmware, perform a factory reset.

Reset

Figure 2-3

Press and hold the Reset button while pushing the power button off and then on. Continue to hold the Reset button down until the adapter LED begins flashing. Try connecting again. After the factory reset, the adapter connection settings will be erased and the firmware will need to be updated.

Checking the Access Point Frequency

Intel Wireless Display only works at 2.4GHz on both the PAN connection to the TV and LAN connection to the Internet via a home wireless router. The Wi-Fi standard uses both 2.4GHz and 5GHz frequency bands. Most home wireless routers are only 2.4GHz and have no interoperability issue with Intel Wireless Display. Some newer 802.11n home wireless routers are starting to include support for both frequency bands. When using Intel Wireless Display, while also connected to the Internet via your wireless router, make sure the connection to the router is set to 2.4GHz.

After making the changes required, it may be necessary to disable/enable Intel My WiFi Technology using the following steps:

1.Right-click the Intel My WiFi Technology icon on right end of the taskbar.

2.Select Disable Intel My WiFi Technology.

3.Click the Scan for available adapters button on Intel Wireless Display. While scanning, the application automatically enables Intel My WiFi Technology.

Common Solutions to Many Issues

This section describes five procedures to try if the other troubleshooting sections have not helped. Try each solution one at a time starting with Step 1. For additional help, visit http://kbserver.netgear.com/products/PTV1000.asp.

1.Close Intel Wireless Display, reopen the application, scan for available adapters, and connect.

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v1.0, January 2010