NETGEAR WPN111NA user manual Chapter Troubleshooting, Troubleshooting Tips

Chapter 4

Troubleshooting

This chapter provides information about troubleshooting your RangeMax Next WN111 Wireless USB 2.0 Adapter. For information about connecting to wireless networks and the Internet, see “Basic Setup” in Chapter 1.

Troubleshooting Tips

Use the following information to solve common problems you might encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.

Table 4-1. Troubleshooting Tips

Problem	Action
The LED is not lit	The WN111 is not connected to the USB port properly or the
	WN111 software is not loaded.
	• Remove and reinsert the WN111.
	• Check the Windows device manager to see if the WN111 is
	recognized and enabled. Reload the WN111 software, if
	necessary.
	• Try to install the WN111 in a different USB slot on your
	system if one is available.
The LED blinks but the WN111 is not	The WN111 is trying to connect to an access point, but cannot
connected to an access point.	connect.
	• The access point might not be powered on.
	• Or, the access point and the WN111 are not configured with
	the same wireless parameters. Check the SSID and WEP
	settings.
I cannot connect to an access point.	• If the access point is WPA-PSK protected, you need the
The access point is available and there is	correct WPA-PSK passphrase. Otherwise, the WN111 will
good signal strength.	still be connected to the previous access point and you will
	not be able to change to the WPA-PSK access point.
	• If the access point is WEP protected (either 64 or 128 bit
	encryption), you will be prompted to enter the WEP
	encryption security information.

4-1

v1.0, December 2007