Chapter 5
Troubleshooting
This chapter provides information about troubleshooting your NETGEAR 54 Mbps Wireless PC Card WG511v2. After each problem description, instructions are given to help you diagnose and solve the problem. For information about connecting to wireless networks and the Internet, see “Connecting to Wireless Networks and the Internet” on page
Also, for problems with accessing network resources, the Windows software might not be installed and configured properly on your computers. Please refer to the link to “Internet Networking and TCP/IP Addressing:” on page
Troubleshooting Tips
Symptom | Cause | Solution |
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The PC Card LEDs | The WG511v2 is not | Remove and reinsert the WG511v2. |
are not lit. | inserted into the slot | Check the Windows device manager to see if the PC Card is |
| properly or the | recognized and enabled. Reload the WG511v2 software, if |
| WG511v2 software is | necessary. |
| not loaded. |
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|
|
The LEDs blink | The WG511v2 is | The access point may not be powered on. Or, the access point |
alternately and | attempting to connect | and the PC card are not configured with the same wireless |
cannot connect to | to an access point, but | parameters. Check the SSID and WEP settings. |
an access point. | cannot connect. |
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I can connect to an | This could be a | Check to make sure that the access point is physically |
access point, but I | physical layer problem | connected to the Ethernet network. |
cannot connect to | or a network | Make sure that the IP addresses and the Windows networking |
other computers on | configuration problem. | parameters are all configured correctly. |
the network or the |
| Restart the cable or DSL modem, router, access point, and |
Internet. |
| notebook PC. |
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|
Frequently Asked Questions
Use the information below to solve common problems you may encounter. Also, please refer to the knowledge base on the NETGEAR Web site at www.netgear.com/support/main.asp.