NETGEAR WG511v2 user manual XP Professional and XP Home occasional connection problems

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User Manual for the NETGEAR 54 Mbps Wireless PC Card WG511v2

I cannot connect to the AP that I want from the Networks browser list.

The access point is available and there is good signal strength. There are a few possibilities:

If the access point (AP) is WPA-PSK protected, you will need the correct WPA-PSK passphrase. Otherwise, the WG511v2 will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point.

If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information.

The WG511v2 is not getting an IP address

You probably upgraded your WG511v2 software and did not reboot your system.

To get an IP address assigned, you can either restart your computer or choose another access point to connect to. If there are no additional access points for you to choose from, restart your system and connect to your desired access point again.

Note: It does not usually help to shut down the Smart Wizard or disable/enable the card.

Why do I see two WG511v2 icons in the System Tray?

If you see two WG511 icons in the System Tray at the bottom right corner of the screen, you have an older software version installed on your system and it needs to be removed. See “Removing the WG511v2 Software” on page 3-12or “Upgrading the WG511v2 Software” on page 3-12.

XP Professional and XP Home occasional connection problems

Some WG511T XP users will experience inability to connect to the Internet, dropped wireless connections, or both after applying the Windows HotFix #Q815485 from the Windows XP Update Service.

You can delete the Q815485 from the Add or Remove Program utility in the Control Panel. (The Official name is Windows XP Hotfix (SP2) Q815485).

Follow this removal procedure:

1. Click Start, point to Control Panel, and then double-click Add/Remove Programs.

Troubleshooting

5-3

vv2.2, December 2005

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Contents NETGEAR, Inc Technical Support Europe EU Declaration of Conformity Vv2.2, December Product and Publication Details Vv2.2, December Contents Chapter Troubleshooting Audience, Scope, Conventions Chapter About This ManualV2.2, December About the Netgear 54 Mbps Wireless PC Card WG511v2 Key Features and Compatible ProductsChapter Introduction What’s in the Box? Road Map for How to Get There From Here Road Map for ‘How to Get There From Here’Netgear 54 Mbps Wireless A Road Map for How to Get There From Here V2.2, December Chapter Basic Setup What You Need Before You BeginVerify System Requirements WG511v2 Default Wireless Settings Observe Wireless Location and Range GuidelinesInfrastructure and Ad Hoc Modes For Windows XP Users Installing a WG511v2 Basic Installation InstructionsV2.2, December V2.2, December For Windows 2000 & 98SE/Me Users Installing a WG511v2 V2.2, December V2.2, December Smart Wizard Status Bar Connecting to Wireless Networks and the InternetConnection Indicator Description WG511v2 LEDs WG511v2 Icon ColorsUpgrading the WG511v2 Software Removing the WG511v2 SoftwareUnderstanding the WG511v2 Smart Wizard Network Connections and Wireless SecurityFinding a Network Adding Profiles ProfilesSetting up a Profile to Connect to an Access Point or Router Setting up a Computer-to-Computer Ad Hoc Profile V2.2, December V2.2, December Starting a Computer-to-Computer Ad Hoc Network Connection Using Wireless Security Features Wireless SecurityIf WEP Authentication is Used Wireless Network Name Ssid and Security SettingsSetting up WEP Encryption Security Setting up WPA2-PSK Security V2.2, December Setting up WPA-PSK Security Networks Advanced SettingsButtons Statistics About V2.2, December V2.2, December Chapter Troubleshooting Troubleshooting TipsFrequently Asked Questions WG511v2 Smart Wizard keeps asking me to save my settings WG511v2 is not getting an IP address XP Professional and XP Home occasional connection problemsVv2.2, December FCC, CE, Telec Appendix a Technical SpecificationsTechnical Specifications Document Link Appendix B Related DocumentsAppendix B-2 Related Documents
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