Appendix A
Troubleshooting
This chapter provides information about troubleshooting the NETGEAR Smart Switch. Topics include the following:
•Troubleshooting Chart
•Additional Troubleshooting Suggestions
Troubleshooting Chart
The following table lists symptoms, causes, and solutions of possible problems.
Table A-1. Troubleshooting Chart
Symptom | Cause | Solution |
|
|
|
Power LED is off. | No power is received. | Check the power cord connections for the switch at |
|
| the switch and the connected device. Ensure all |
|
| cables used are correct and comply with Ethernet |
|
| specifications. |
|
|
|
Link LED is off or | Port connection is not | Check the crimp on the connectors and make sure |
intermittent. | working. | that the plug is properly inserted and locked into the |
|
| port at both the switch and the connecting device. |
|
| Ensure all cables used are correct and comply with |
|
| Ethernet specifications. Check for a defective |
|
| adapter card, cable, or port by testing them in an |
|
| alternate environment where all products are |
|
| functioning. |
|
|
|
File transfer is slow or | Make sure the attached device is set to auto- | |
performance degradation | setting on the switch and | negotiate. |
is a problem. | the connected device are |
|
| not the same. |
|
|
|
|
Troubleshooting |
v1.0, January 2011