SMART IP LINK
41. Frequently Asked Questions
Q 1: The host mouse doesn't work or is not synchronized.
A:Ensure the IP Link mouse settings match the mouse model. Also see page 18 Q 2: Bad video quality or grainy picture
A:Use the brightness and contrast settings - see page 16. Use the auto adjustment feature to correct a flickering video.
Q 3: Login fails.
A:Was the correct user and password given? On delivery, the user "super" has the password "smart". Configure your browser to accept cookies.
Q 4: I use the Mozilla Browser 0.9.x., Netscape 6.x and https (secure http). When opening the Remote Console applet loading fails with Bad Magic Number Exception.
A:This is a bug in older versions of Mozilla. Don't use https, or upgrade your Browser.
Q 5: The Remote Console window can't connect to IP Link.
A:Maybe a firewall prevents access to the Remote Console. Ensure the TCP port numbers 443 or 80 are open for incoming TCP connections.
Q 6: Cannot connect to IP Link.
A:Check if the network connection is working (ping the IP address of IP Link). If not, check network hardware. Is IP Link powered on? Check if the IP address of IP Link and all other IP related settings are correct. Also verify that all the IP infrastructure of your LAN, like routers are correctly configured. Without a ping functioning, IP Link can't work.
Q 7: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host.
A: Define Button Keys in the Remote Console settings.
Q 8: In the browser, the IP Link pages are inconsistent or chaotic.
A:Ensure your browser cache settings are feasible, and are not set to something like "never check for newer pages". Otherwise IP Link pages may be loaded from your browser cache and not from the IP Link.
Q 9: Windows XP doesn't awake from standby mode
A:This is possibly a Windows XP problem. Try not to move the mouse while XP goes into standby mode.
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