Multi-Tech Systems MTASR1-100 manual Tech Support, Recording RouteFinder Information

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Chapter 6 - Service, Warranty and Tech Support

Tech Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1- 800-972-2439. Please fill out the RouteFinder information (below), and have it available when you call. If your RouteFinder requires service, the tech support specialist will guide you on how to send in your RouteFinder (refer to the next section).

Recording RouteFinder Information

Please fill in the following information on your Multi-Tech RouteFinder. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your RouteFinder.

Please note the type of external link device that is connected to your RouteFinder before calling tech support. Also, note the status of your RouteFinder including LED indicators, screen messages, diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space below to note the RouteFinder status:

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MTASR1-100

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Contents User Guide Patents User GuideRecord of Revisions Revision DescriptionContents Glossary of Terms Index Introduction and Description Preview of this Guide IntroductionIntroduction and Description Remote Configuration and ManagementService, Warranty and Tech Support Related DocumentationWAN Link Front PanelBack Panel Shunt Positions ShuntsWAN Link SpecificationsCommand Port Ethernet PortMTASR1-100 Installation Unpacking UnpackingChanging Shunt Position InstallationBack Panel Connections Cabling your RouteFinderSoftware Loading and Configuration Loading your Software Do you want to download default setup? dialog is displayed Software Loading and ConfigurationNovell IPX Protocol Default Setup dialog box is displayed Software Loading and Configuration RouteFinder MTASR1-100 User Guide Setting Up Your Remote User Database Call Back User PasswordCall Back Security Enabled Call Back DelayRouteFinder Software Before You Begin Download Default SetupDownload Firmware Configuration Port SetupWAN Device Configuration UninstallIP Port Setup Router ConfigurationRouteFinder Software MTASR1-100 Open Shortest Path First Ospf IPX Setup RouteFinder Software Spanning Tree Setup WAN Port Setup Point-to-Point Setup Frame Relay Setup Frame Relay Dlci Diagnostics Applications SetupScripting Remote Configuration and Management Modem-Based Remote Configuration Procedure Remote Configuration and Management Windows Sockets Compliant TCP/IP Stack LAN-Based Remote ConfigurationRemote Configuration and Management Telnet Remote ManagementRouter Management WEB Browser Management Service, Warranty and Tech Support On-line Warranty Registration Limited WarrantyService, Warranty and Tech Support Tech SupportRecording RouteFinder Information Service If you know the file name Multi-Tech BBSTo log on to the Multi-Tech BBS To Download a fileAbout the Internet About the Multi-Tech Fax-Back ServiceAppendixes 10BASE-T RJ-45 10BASE 2 BNC LAN CablesLink Cable WAN CablesAppendixes RS232C/V.24 * Link CableScript Language Grammar Appendix B Script LanguageOperator Precedence Two basic types of variables are supportedThere are two types of conditional constructs There are two types of iterative constructsExample Script Industry Canada EMC and Safety Directive ComplianceAppendix C Regulatory Information Class a Statement FCC PartTCP/IP Appendix D TCP/IPAppendixes Internet Protocol IP Glossary of Terms MTASR1-100 Glossary MTASR1-100 Glossary MTASR1-100 Glossary MTASR1-100 Glossary MTASR1-100 Glossary Subscriber Loop See Local loop Glossary MTASR1-100 Index IndexSoftware